RT 3.6.5 on Fedora Core 8 doesn't seem to detect Local customizations

Cynthia_A_Segura · February 5, 2009, 8:02pm

Greetings,

I am running Request Tracker 3.6.5 (rt-3.6.5-3.fc8) on a Fedora Core 8
platform. I?m trying to make customizations in the local directory tree,
but RT doesn?t seem to be picking up the local path.

I have checked the RT.pm file (installed under
/usr/lib/perl5/vender_perl/5.8.8/RT.pm) to determine the Mason local path.
In this file, the $MasonLocalComponentRoot is set to
/usr/local/lib/rt3/html.

So, to test customization, I copied the Logo file from
/usr/share/rt3/html/Elements/Logo to /usr/local/lib/rt3/html/Elements/Logo
(preserving the permissions). And just to see, if I could reflect changes
in the local Logo file, I changed the default logo to a file that doesn?t
exist:

<img
src=“<%$RT::WebImagesURL%>/BLAH.gif” alt=“<%loc(“Best Practical Solutions,
LLC corporate logo”)%>” width=“177” height=“33” />

And then restarted apache. There was no effect. When I make this same
change in the /usr/share/rt3/html/Elements/Logo file, the change takes
effect. It?s almost as if RT isn?t reading the local file.

Any help would be greatly appreciated!!! I?m totally stuck.
Thanks in advance,
Cynthia Segura

Cynthia_A_Segura · January 28, 2009, 2:45pm