RT 3.6.5 -- can I make URLs in ticket history clickable?

RT Users
1

I’m working on an upgrade from 2.0.11 to 3.6.5 (that’s what the admins
gave me) and getting all the pieces in place.

Sometimes our users include urls in their replies, and our old 2.0.11 RT
automatically turns these into clickable hyperlinks. The new one is not
doing this. Is there a config setting or something that I am missing?

Thanks…
Kendric Beachey

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2

Beachey, Kendric wrote:

I’m working on an upgrade from 2.0.11 to 3.6.5 (that’s what the admins
gave me) and getting all the pieces in place.

Sometimes our users include urls in their replies, and our old 2.0.11 RT
automatically turns these into clickable hyperlinks. The new one is not
doing this. Is there a config setting or something that I am missing?

http://wiki.bestpractical.com/view/ClickableLinks

Thanks…

Kendric Beachey

This e-mail and any attachments may contain confidential material for the sole use of the intended recipient. If you are not the intended recipient, please be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please contact the sender and delete all copies.

Thank you for your cooperation.

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