Hi,
Sorry I should of been more clear,
I have RT 3.6.4 running on an ubuntu machine and backing up the catalog using the Mysql Administrator. When I am restoring it I am restoring on to a windows xp pro machine running a mysql server. I have tried restoring attachments after and before just by itself with no luck.
How would I set the max_allowed_packet option under windows? I have access to the console and am using WAMP to run my mysql server.
Thanks!
AndySubject: AW: Re: [rt-users] RT 3.6.4 MYSQL Backup
Date: Wed, 30 Jul 2008 16:39:02 +0200
From: torsten.brumm@Kuehne-Nagel.com
To: barnesaw@ucrwcu.rwc.uc.edu
CC: andrew.fay@hotmail.co.uk; rt-users@lists.bestpractical.com
AW: Re: [rt-users] RT 3.6.4 MYSQL Backup
Yes, like drew said, this can also be the problem, i remeber from our last move.
We increased the max_allowed_packet option massivly, but also without success. We did the trick by dumping only the attachments table and restored them later. Was working fine.
----- Originalnachricht -----
Von: Drew Barnes barnesaw@ucrwcu.rwc.uc.edu
An: Ham MI-ID, Torsten Brumm
Cc: andrew.fay@hotmail.co.uk andrew.fay@hotmail.co.uk; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Gesendet: Wed Jul 30 16:35:44 2008
Betreff: Re: [rt-users] RT 3.6.4 MYSQL Backup
I was thinking that it might be the max_allowed_packet option my.cnf.
Recent versions of MySQL seem to export the tables in what my office has
begun to refer to as “massive dumps,” that is, One insert statement for
each table.
One other option would be not exporting the data in binary format, IIRC.
Ham MI-ID, Torsten Brumm wrote:
Hi fay,
I’m not sure about the error, but if you can’t restore the attachments
table correctly, then your rt install will be broken, rt stores not
only the things we know as attachment like .doc or .xls, he also
stores each mail text etc there. A broken table is not good in this
way 
Can you try as workaround to stop your mysqld copy over the plain
files (innodb etc) to the new server an try to start there.
Tob
Von: rt-users-bounces@lists.bestpractical.com
An: rt mailing list
Gesendet: Wed Jul 30 16:11:20 2008
Betreff: [rt-users] RT 3.6.4 MYSQL Backup
Hi,
I am having a problem backing up the mysql db for our RT installation,
I can back it up correctly into an SQL file… move it to another
machine with mysql running and get errors trying to restore it.
If I remove the attachments table from the restore then it restores fine,
the error i get is :
Error while executing this query:INSERT INTO rtdb.Attachments
VALUES (179,455,178,‘’,‘’,NULL,‘text/plain’,‘none’
etc and then a mess of illedgable text.
I am looking into upgrading to the latest version of RT but I don’t
want to do this until I can back everything up correctly.
Ideally I would like the attachments backed up though.
If the attachment table can’t be saved what will happen if I restore
this DB on top of a new installation ? will I just not be able to
browse the attachments or will this make it so we are unable to browse
the old tickets?
I say this because the new RT will be running on a different machine
as this one is coming to the end of it’s life unfortunatly.
Thanks in advance!
Andy
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