RT 3.6.3 Default RT at a glance problem

RT Users
1

Hi,
I am using RT 3.4.5 and now installed a separate copy of RT 3.6.3 and
trying to use it with existing database. Everything working fine other
than default RT at a glance configuration under global configuration.
I am getting following error instead of something useful. Any help is
highly appreciated, thanks:

error: Can’t call method “Content” on an undefined value at
/usr/local/rt3.6.3-APDC/share/html/Admin/Global/MyRT.html line 50.

context: …
46: my ( $conf, $pane ) = @_;
47: $default_portlets->SetContent( $conf );
48: push @actions, loc( 'Global portlet [1] saved.’, $pane );
49: }
50: );
51:
52: $m->comp( ‘/Widgets/SelectionBox:process’, %ARGS, self => $, nojs => 1 )
53: for @panes;
54:
…

code stack: /usr/local/rt3.6.3-APDC/share/html/Admin/Global/MyRT.html:50
/usr/local/rt3.6.3-APDC/share/html/Admin/autohandler:47
/usr/local/rt3.6.3-APDC/share/html/autohandler:292

2

You haven’t run the RT 3.6 database upgrade procedure, which needs to
be runOn Mar 30, 2007, at 3:10 AM, Nadeem Shahbaz wrote:

Hi,
I am using RT 3.4.5 and now installed a separate copy of RT 3.6.3 and
trying to use it with existing database. Everything working fine other
than default RT at a glance configuration under global configuration.
I am getting following error instead of something useful. Any help is
highly appreciated, thanks:

error: Can’t call method “Content” on an undefined value at
/usr/local/rt3.6.3-APDC/share/html/Admin/Global/MyRT.html line 50.

context: …
46: my ( $conf, $pane ) = @_;
47: $default_portlets->SetContent( $conf );
48: push @actions, loc( 'Global portlet [1] saved.', $pane );
49: }
50: );
51:
52: $m->comp( ‘/Widgets/SelectionBox:process’, %ARGS, self => $,
nojs => 1 )
53: for @panes;
54:
…

code stack: /usr/local/rt3.6.3-APDC/share/html/Admin/Global/
MyRT.html:50
/usr/local/rt3.6.3-APDC/share/html/Admin/autohandler:47
/usr/local/rt3.6.3-APDC/share/html/autohandler:292

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3

You haven’t run the RT 3.6 database upgrade procedure, which needs to
be run

Ah … yes I did the same :slight_smile: and its resolved the problem. Thanks for
the response

Nadeem