We are fairly new users of RT and have not tried much customization yet.
The 2 default queues General and External are all we use.
2 things bothering me:-
the default queue setting can’t find it.
‘Quick ticket creation’ OR ‘new ticket’
These are related since we just have 2 queues.
but when we use either of the methods 1) or 2) above to created a ticket
they alwas default into the External queue.
How do we change this?
I have seen a web pages about a patch to do this, is this really
necessary?
thanks
Oliver
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:o.nash@cs.ucc.ie
PHONE:+35321 4902972
To suggest one answer to my own question 2)
Dane Rapaport in a previous post gave this:
His version was slightly different prob using an older version of RT.
I did similar kludge!!
make backup copy of Queues_Overlay.pm in lib/RT
edit around line 80
By default, order by name
$self->OrderBy( ALIAS => ‘main’,
FIELD => ‘Name’,
ORDER => ‘DES’);
Change order to DES as above and restart apache.On Tue, 23 Oct 2007, o.nash@cs.ucc.ie wrote:
We are fairly new users of RT and have not tried much customization yet.
The 2 default queues General and External are all we use.
2 things bothering me:-
the default queue setting can’t find it.
‘Quick ticket creation’ OR ‘new ticket’
These are related since we just have 2 queues.
but when we use either of the methods 1) or 2) above to created a ticket they
alwas default into the External queue.
How do we change this?
I have seen a web pages about a patch to do this, is this really necessary?
thanks
Oliver
–
Oliver Nash
Computer Systems Support Group
Department of Computer Science
University College Cork
Ireland
EMAIL:o.nash@cs.ucc.ie
PHONE:+35321 4902972
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