RT 3.6.3: Chaning Orrder by setting in highest priority tickets/newwest unowned tickets

Hi Everyone,

I am wondering if this is a bug or a feature of RT 3.6.3. When a user
tries to change “Priority” in “Order by” for “highest priority tickets I
own” and/or change “Created” in “Order by” for “newest unowned tickets”,
the change does not take. That is, it returned to the original setting.
I know, in these two cases, that these setting are in the system wide
definitions for these two fields. As a normal user does not see “You can
also edit the predefined search itself:”, this is available only to
Super User and I certainly do not want to give that privilege out to
everyone of my users.

Is what I am seeing normal behavior? I was under the impression that
when a user made a change to these settings that the information was
stored in their own copy of a predefined search. RT is acting as if the
user cannot override the first value in “Order by”. I gave users
permissions to Modify Self, and to change, edit and view saved searches.
Is there another permission they need?

Thank you for your time.


Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky@digitalglobe.com mailto:nmetrowsky@digitalglobe.com

DigitalGlobe ®, An Imaging and Information Company

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