i’m not sure if this is a bug or a feature, but it slows down RT heavily:
If you are logged in as normal user and do a new search with the Query Builder, it loads for the Owner/Creator Dropdown (under Add Criteria) the whole Userlist from the whole RT DB (privileged Users) and i think, it would be faster and also enough to load this from the Queues where you have rights to.
I have just compared to 3.6.0 and there the Query Builder is acting different and much more faster.
Mit freundlichen Gruessen / With kindest regards
Kuehne + Nagel
Ferdinand Strasse 29-33
Tel: +49 40 329 15 199
Fax: +49 40 329 15 500