RT 3.6.1 - no more autoreply?

Hello list,

            Somehow I managed RT  to stop sending autoreply on ticket 

creation. It seems I have changed some configuration parameter by my
manipulations. First, I have tried to change Default Autoresponse
template. I have just translated the text into our language. I don’t think
it could cause such result. Then, I manipulated with scrip #3 . I was
sure I restored settings correctly, but now I’m not sure anymore. Anyway
the current settings are the following:

condition : On CREATE
operation: Notify Requestors, Ccs and AdminCcs
template: GlobalTemplate: Autoreply
stage: TransactionCreate

            Sendmail does not seem to be concerned. In its maillog 

there is no trace that it would try to send autoreply.

                            I would be happy to get some help.  Where 

to look first and how to proceed with
debugging it ?

Best regards

Mariusz

                            Hello list,

            Somehow I managed RT  to stop sending autoreply on ticket

creation. It seems I have changed some configuration parameter by my
manipulations. First, I have tried to change Default Autoresponse template.
I have just translated the text into our language. I don’t think it could
cause such result. Then, I manipulated with scrip #3 . I was sure I
restored settings correctly, but now I’m not sure anymore. Anyway the
current settings are the following:

condition : On CREATE
operation: Notify Requestors, Ccs and AdminCcs
template: GlobalTemplate: Autoreply
stage: TransactionCreate

            Sendmail does not seem to be concerned. In its maillog there

is no trace that it would try to send autoreply.

                            I would be happy to get some help.  Where to

look first and how to proceed with
debugging it ?
Start from RT log.

Best regards

Mariusz

Best regards, Ruslan.

Hello Ruslan,

            I have looked into rt.log and I've found this:

[Wed Jun 13 10:22:34 2007] [debug]: About to think about scrips for
transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Wed Jun 13 10:22:34 2007] [debug]: About to prepare scrips for
transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Wed Jun 13 10:22:34 2007] [debug]: Found 3 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
[Wed Jun 13 10:22:36 2007] [debug]: About to commit scrips for transaction
#1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl #103/1143 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl #103/1143 - Scrip 4
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: Ticket 103 created in queue 'General’
by stakowskim (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)
[Wed Jun 13 10:22:44 2007] [debug]: RT::Date used date::parse to make
1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:211)
[Wed Jun 13 10:23:24 2007] [warning]: Use of uninitialized value in
pattern match (m//) at /opt/rt3/lib/RT/Transaction_Overlay.pm line 1073.
(/opt/rt3/lib/RT/Transaction_Overlay.pm:1073)

            As it should be, the ticket # is 103. Having found  "No 

recipients found. Not sending" I immediately looked for help on RT Wiki. I
have found NoRecipFound but it is not my case - I have problem namely with
AutoReply. Its true that I tried to add AdminCcs and Ccs to the
recipients, but it shouldn’t change the AutoReply behavior. And I have
managed to change it somehow.

                                    Where to look next - in 

SendEmail.pm ?

    Best regards

Mariusz

“Ruslan Zakirov” ruz@bestpractical.com
Wysłane przez: rt-users-bounces@lists.bestpractical.com
2007-06-13 13:40

    Do:     "Mariusz Stakowski" <StakowskiM@prokom.pl>
    DW:     rt-users@lists.bestpractical.com
    Temat:  Re: [rt-users] RT 3.6.1 - no more autoreply ?
                            Hello list,

            Somehow I managed RT  to stop sending autoreply on 

ticket

creation. It seems I have changed some configuration parameter by my
manipulations. First, I have tried to change Default Autoresponse
template.
I have just translated the text into our language. I don’t think it
could
cause such result. Then, I manipulated with scrip #3 . I was sure I
restored settings correctly, but now I’m not sure anymore. Anyway the
current settings are the following:

condition : On CREATE
operation: Notify Requestors, Ccs and AdminCcs
template: GlobalTemplate: Autoreply
stage: TransactionCreate

            Sendmail does not seem to be concerned. In its maillog 

there

is no trace that it would try to send autoreply.

                            I would be happy to get some help. Where 

to

look first and how to proceed with
debugging it ?
Start from RT log.

Best regards

Mariusz

Best regards, Ruslan.
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

If you switched from “Autoreply to requestor” scrip action to “notify
requestors, cc and admincc” then it’s not autoreply anymore and
NotifyActor option should be taken into account.On 6/13/07, Mariusz Stakowski StakowskiM@prokom.pl wrote:

                                    Hello Ruslan,

            I have looked into rt.log and I've found this:

[Wed Jun 13 10:22:34 2007] [debug]: About to think about scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Wed Jun 13 10:22:34 2007] [debug]: About to prepare scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Wed Jun 13 10:22:34 2007] [debug]: Found 3 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
[Wed Jun 13 10:22:36 2007] [debug]: About to commit scrips for transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
[Wed Jun 13 10:22:36 2007] [info]: rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl #103/1143 - Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]: rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl #103/1143 - Scrip 4 (/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]: rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: Ticket 103 created in queue ‘General’ by stakowskim (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)
[Wed Jun 13 10:22:44 2007] [debug]: RT::Date used date::parse to make 1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:211)
[Wed Jun 13 10:23:24 2007] [warning]: Use of uninitialized value in pattern match (m//) at /opt/rt3/lib/RT/Transaction_Overlay.pm line 1073. (/opt/rt3/lib/RT/Transaction_Overlay.pm:1073)

            As it should be, the ticket # is 103. Having found  "No recipients found. Not sending" I immediately looked for help on RT Wiki. I have found NoRecipFound but it is not my case - I have problem namely with AutoReply. Its true that I tried to add AdminCcs and Ccs to the recipients, but it shouldn't change the AutoReply behavior. And I have managed to change it somehow.

                                    Where to look next - in SendEmail.pm ?

     Best regards

Mariusz

“Ruslan Zakirov” ruz@bestpractical.com
Wysłane przez: rt-users-bounces@lists.bestpractical.com

2007-06-13 13:40
Do: “Mariusz Stakowski” StakowskiM@prokom.pl
DW: rt-users@lists.bestpractical.com
Temat: Re: [rt-users] RT 3.6.1 - no more autoreply ?

On 6/13/07, Mariusz Stakowski StakowskiM@prokom.pl wrote:

                            Hello list,

            Somehow I managed RT  to stop sending autoreply on ticket

creation. It seems I have changed some configuration parameter by my
manipulations. First, I have tried to change Default Autoresponse template.
I have just translated the text into our language. I don’t think it could
cause such result. Then, I manipulated with scrip #3 . I was sure I
restored settings correctly, but now I’m not sure anymore. Anyway the
current settings are the following:

condition : On CREATE
operation: Notify Requestors, Ccs and AdminCcs
template: GlobalTemplate: Autoreply
stage: TransactionCreate

            Sendmail does not seem to be concerned. In its maillog there

is no trace that it would try to send autoreply.

                            I would be happy to get some help.  Where to

look first and how to proceed with
debugging it ?
Start from RT log.

Best regards

Mariusz


Best regards, Ruslan.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.