Hello Ruslan,
I have looked into rt.log and I've found this:
[Wed Jun 13 10:22:34 2007] [debug]: About to think about scrips for
transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Wed Jun 13 10:22:34 2007] [debug]: About to prepare scrips for
transaction #1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Wed Jun 13 10:22:34 2007] [debug]: Found 3 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
[Wed Jun 13 10:22:36 2007] [debug]: About to commit scrips for transaction
#1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl #103/1143 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730154-978.103-3-0@prokom.pl No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl #103/1143 - Scrip 4
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]:
rt-3.6.1-962-1181730155-90.103-4-0@prokom.pl No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: Ticket 103 created in queue ‘General’
by stakowskim (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)
[Wed Jun 13 10:22:44 2007] [debug]: RT::Date used date::parse to make
1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:211)
[Wed Jun 13 10:23:24 2007] [warning]: Use of uninitialized value in
pattern match (m//) at /opt/rt3/lib/RT/Transaction_Overlay.pm line 1073.
(/opt/rt3/lib/RT/Transaction_Overlay.pm:1073)
As it should be, the ticket # is 103. Having found "No
recipients found. Not sending" I immediately looked for help on RT Wiki. I
have found NoRecipFound but it is not my case - I have problem namely with
AutoReply. Its true that I tried to add AdminCcs and Ccs to the
recipients, but it shouldn’t change the AutoReply behavior. And I have
managed to change it somehow.
Where to look next - in
SendEmail.pm ?
Best regards
Mariusz
“Ruslan Zakirov” ruz@bestpractical.com
Wysłane przez: rt-users-bounces@lists.bestpractical.com
2007-06-13 13:40
Do: "Mariusz Stakowski" <StakowskiM@prokom.pl>
DW: rt-users@lists.bestpractical.com
Temat: Re: [rt-users] RT 3.6.1 - no more autoreply ?
Hello list,
Somehow I managed RT to stop sending autoreply on
ticket
creation. It seems I have changed some configuration parameter by my
manipulations. First, I have tried to change Default Autoresponse
template.
I have just translated the text into our language. I don’t think it
could
cause such result. Then, I manipulated with scrip #3 . I was sure I
restored settings correctly, but now I’m not sure anymore. Anyway the
current settings are the following:
condition : On CREATE
operation: Notify Requestors, Ccs and AdminCcs
template: GlobalTemplate: Autoreply
stage: TransactionCreate
Sendmail does not seem to be concerned. In its maillog
there
is no trace that it would try to send autoreply.
I would be happy to get some help. Where
to
look first and how to proceed with
debugging it ?
Start from RT log.
Best regards
Mariusz
Best regards, Ruslan.
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