RT 3.6.1 and RTFM2.2.0RC2 system error

Hi All,

we have a prob with rtfm.

Our setup is
OS: SL43 (Scientific Linux Release 4.3 on i386) based on RHEL4

RT 3.6.1
RTFM-2.2.0RC2
mysql
apache 2.

After generating a new class, we are’nt able to call the topics page…
system error below…

Any hints?

regards
Bjï¿œrn

Bjï¿œrn Schulz DESY - Deutsches Elektronen-Synchrotron
IT Support / Mailmaster et al. Member of the Helmholtz Association
D-22603 Hamburg Notkestrasse 85 / 22607 Hamburg
Tel: +49-40-8998.5005 mailmaster@desy.de

System error
error: Can’t locate object method “ROOT” via package “Tree::Simple” at
/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
context:

151: $topics->LimitToObject($ClassObj);
152: $topics->OrderByCols({FIELD => ‘Parent’}, {FIELD => ‘id’});
153:
154: use Tree::Simple;
155: my $tree = Tree::Simple->new(Tree::Simple->ROOT);
156: my %lookup = (0 => $tree);
157:
158: my @todo;
159: while (my $topic = $topics->Next) {
code stack: /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html:155
/opt/rt3/share/html/Admin/autohandler:47
/opt/rt3/share/html/autohandler:279
raw error

Can’t locate object method “ROOT” via package “Tree::Simple” at
/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm
line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method
"ROOT" via package “Tree::Simple” at
/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.^J’) called
at /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155
HTML::Mason::Commands::ANON(‘id’, 4, ‘id’, 4, ‘id’, 4) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xaf14e88)’,
‘id’, 4, ‘id’, 4, ‘id’, 4) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249
HTML::Mason::Request::comp(undef, undef, ‘id’, 4, ‘id’, 4, ‘id’, 4)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)’,
‘id’, 4) called at /opt/rt3/share/html/Admin/autohandler line 47
HTML::Mason::Commands::ANON(‘id’, 4, ‘id’, 4) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa5d762c)’,
‘id’, 4, ‘id’, 4) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255
HTML::Mason::Request::comp(undef, undef, ‘id’, 4, ‘id’, 4) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)’,
‘id’, 4) called at /opt/rt3/share/html/autohandler line 279
HTML::Mason::Commands::ANON(‘id’, 4) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xa85f36c)’,
‘id’, 4) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
line 1250
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 4) called at
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461
eval {…} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 413
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
line 167
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)’)
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
line 817
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x9568170)’,
‘Apache2::RequestRec=SCALAR(0xadfd63c)’) called at
/opt/rt3/bin/webmux.pl line 123
eval {…} at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0xadfd63c)’) called at -e
line 0
eval {…} at -e line 0

Hi Björn,

have you installed the TREE::SIMPLE Perl Module ? Its listed in the
prerequeisites at the README for RC2 of RTFM.

Torsten

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com