Rt 3.5.7 Bug in "N highest priority tickets I own" customization?

RT Developers
1

Hi.

It might be a bug in rt 3.5.7 or it might be me. Have
a look at the steps i performed.

  1. Installed rt 3.5.7 with a clean database (Pg
    8.1.3).

  2. Logged in as root.

  3. Created 2 tickets owned by root. The two tickets
    show up under “10 highest priority tickets I own”.

  4. Click the Edit link next to to the “10 highest
    priority tickets I own” text.

  5. At the page: Customize “N” highest priority tickets
    I own. i added the column Requestors to be shown as
    the second column. (id, Requestors, Subject…) and
    saved the view.

  6. Click on the Home link.

  7. now, no tickets are shown under
    “10 highest priority tickets I own”.

  8. Edit the view again to remove the Requestors field.
    Save and go to Home again, view changed but i still
    cannot see any ticktes.

There is also another question here.
Apart from changing directly in files or in the
database, is there a facility for globally changing
the
“10 highest priority tickets I own”.
That is changing the default view so that all users
use those global settings?

Karl

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2

Hi,
Here’s a me too. I have the same problem. I can’t fix it, but I can tell
you how to get back to where you were. :slight_smile: Look below for the info.On Fri, Feb 17, 2006 at 12:36:35AM -0800, k b wrote:

Hi.

It might be a bug in rt 3.5.7 or it might be me. Have
a look at the steps i performed.

  1. Installed rt 3.5.7 with a clean database (Pg
    8.1.3).

  2. Logged in as root.

  3. Created 2 tickets owned by root. The two tickets
    show up under “10 highest priority tickets I own”.

  4. Click the Edit link next to to the “10 highest
    priority tickets I own” text.

  5. At the page: Customize “N” highest priority tickets
    I own. i added the column Requestors to be shown as
    the second column. (id, Requestors, Subject…) and
    saved the view.

  6. Click on the Home link.

  7. now, no tickets are shown under
    “10 highest priority tickets I own”.

  8. Edit the view again to remove the Requestors field.
    Save and go to Home again, view changed but i still
    cannot see any ticktes.

Many thanks to Ben Goodwin for this fix:

[…]

I’ve found that I’ve had to completely wipe out my personal prefs (manual
database alteration) to get this to work right…
Try this manual database query outside RT:

SELECT Attributes.id,Attributes.Name,Attributes.Description FROM Attributes
LEFT JOIN Users ON Attributes.Creator = Users.id WHERE Users.Name =
‘YOURLOGINNAME’ AND Attributes.Name != “SquelchMailTo” AND Attributes.Name
!= “SavedSearch”;

Replace YOURLOGINNAME as appropriate and fix any line wrapping.

I’ve had to delete any results (DELETE FROM Attributes WHERE id = ‘xxx’:wink: to
regain some functionality … I’m curious what prefs if you have, if any.

[…]

I followed Ben’s instructions (removed the 2 attributes that were defined
for my username) and I was able to see my tickets again (albeit without the
changes I wanted :-).

…dave

Dave Alden
The Ohio State University
Department of Mathematics