RT 3.5.5 problems

RT Developers
1

Hi -

I’ve been testing the upgrade from RT 3.2.1 to RT 3.5.5. I’ve run into
a problem that I don’t run into in my upgrade from 3.2.1 to 3.4.4. I
also run into this problem with a vanilla install of 3.5.5 so
I know it’s not upgrade related. When I open a new ticket after the
upgrade and click Update Ticket, I get the following message:

“The connection to fqdn.example.com has terminated unexpectedly. Some
data may have been transferred.”

Any ideas? I’m running this on RHEL 4.0 with Perl 5.8.7, mod_perl
2.0.1, & Apache 2.0.54 (not Red Hat’s Apache2).

Thanks,

Greg

2

Hi -

I’ve been testing the upgrade from RT 3.2.1 to RT 3.5.5. I’ve run into
a problem that I don’t run into in my upgrade from 3.2.1 to 3.4.4. I
also run into this problem with a vanilla install of 3.5.5 so
I know it’s not upgrade related. When I open a new ticket after the
upgrade and click Update Ticket, I get the following message:

“The connection to fqdn.example.com has terminated unexpectedly. Some
data may have been transferred.”

What version of mason are you using?

3

What version of mason are you using?

$HTML::Mason::VERSION = ‘1.3101’;

Thanks,

Greg

4

I’ve been testing the upgrade from RT 3.2.1 to RT 3.5.5. I’ve run into
a problem that I don’t run into in my upgrade from 3.2.1 to 3.4.4. I
also run into this problem with a vanilla install of 3.5.5 so
I know it’s not upgrade related. When I open a new ticket after the
upgrade and click Update Ticket, I get the following message:

“The connection to fqdn.example.com has terminated unexpectedly. Some
data may have been transferred.”

What version of mason are you using?

Any ideas? I’m running this on RHEL 4.0 with Perl 5.8.7, mod_perl
2.0.1, & Apache 2.0.54 (not Red Hat’s Apache2).

Thanks,

Greg

Jesse -

Is this not yet a supported configuration? Which version of Mason do you
recommend?

Thanks,

Greg

5

I’ve been testing the upgrade from RT 3.2.1 to RT 3.5.5. I’ve run into
a problem that I don’t run into in my upgrade from 3.2.1 to 3.4.4. I
also run into this problem with a vanilla install of 3.5.5 so
I know it’s not upgrade related. When I open a new ticket after the
upgrade and click Update Ticket, I get the following message:

“The connection to fqdn.example.com has terminated unexpectedly. Some
data may have been transferred.”

What version of mason are you using?

Any ideas? I’m running this on RHEL 4.0 with Perl 5.8.7, mod_perl
2.0.1, & Apache 2.0.54 (not Red Hat’s Apache2).

Thanks,

Greg

Jesse -

Is this not yet a supported configuration? Which version of Mason do you
recommend?

RT 3.5 is very much still a testing branch. With an open source product
“supported” has a rather…nuanced meaning. We’re still supporting RT2
for customers. We’re supporting RT 3.0, 3.2, 3.4 and several
development/feature branches off of 3.4. While I’d love to get to the
bottom of whatever’s biting you with 3.5, we don’t have the resources to
dive into every issue reported by a user. (As the old line goes, “if it
breaks, you get to keep both pieces.”)

So yes, the configuration you describe is one that I would expect to
work. But if you need a stable production RT, I’d suggest that you
consider sticking with the stable production releases.

All that being said, I’d love to hear more about what you see as you dig
into this issue. Things to check:

  1. Is it mod_perl2? (If you use standalone_httpd or fastcgi, does it
    work?)

  2. Is it SSL?

  3. Is it some browser or set of browsers?

Best,

Jesse

6

RT 3.5 is very much still a testing branch. With an open source
product “supported” has a rather…nuanced meaning.

And I understand that completely

So yes, the configuration you describe is one that I would expect to
work. But if you need a stable production RT, I’d suggest that you
consider sticking with the stable production releases.

I’m only testing the release as we’d like to use it once 3.5.x becomes
stable. For now I was more interested in helping to test the new release
and work out any problems I was capable of helping to solve.

All that being said, I’d love to hear more about what you see as you
dig into this issue. Things to check:

  1. Is it mod_perl2? (If you use standalone_httpd or fastcgi, does it
    work?)

  2. Is it SSL?

  3. Is it some browser or set of browsers?

Thanks - I’ll see if I can get some better answers for you based on
those questions.

Greg