RT 3.4 with weird HTML within Ticket headers

RT Users
1

Hello All,

I have recently upgraded to RT 3.4 with RTIR, from 3.2.1. Ive noticed
now that all tickets had weird HTML type syntax within the ticket
headers… Is this normal - I wasnt experiencing this with the RT
instance I had before. Here is what im seeing, any insight would be
appreciated…

Mon May 16 08:25:33 2005 llaxdal@blink.ca - Ticket created
[Reply] [Comment]
New message 3 in mailbox 4004MIME-Version:
1.0
HREF=“/RTIR/Tools/Lookup.html?ticket=965&type=handle&q=SPF”>SPF:
none (fw-02-dmzns.m3.blink.ca:
216.185.84.166
is neither permitted nor denied by domain of blink.ca)
client-ip=216.185.84.166;
envelope-from=llaxdal@blink.ca
(blink.ca);
helo=exchange.oakvillehydro.com;
HREF=“/RTIR/Tools/Lookup.html?ticket=965&type=email&q=support@oakvillehydro.com”>support@oakvillehydro.com
(oakvillehydro.com)>X-MS-Tnef-Correlator:
HREF=“/RTIR/Tools/Lookup.html?ticket=965&type=email&q=llaxdal@blink.ca”>llaxdal@blink.ca
(blink.ca)>

Thanks again,

Ben Blakely

2

Hello All,

I have recently upgraded to RT 3.4 with RTIR, from 3.2.1. Ive noticed
now that all tickets had weird HTML type syntax within the ticket
headers… Is this normal - I wasnt experiencing this with the RT
instance I had before. Here is what im seeing, any insight would be

Are you running RTIR 1.1.x?

3

I’ve been experiencing this,too. Haven’t seen any replies or anything to
indicate anyone else had seen it. (At least it doesn’t show up on
outgoing emails !) I’m trying to follow Jesse’s advice and upgrade my
RTIR. While trying to upgrade to RTIR 1.1-TESTING from rtir 1.0.5 , I’m
getting this:

perl Makefile.PL

Using RT configurations from /opt/rt3/lib/RT.pm:
./etc => /opt/rt3/local/etc/IR
./html => /opt/rt3/share/html
./lib => /opt/rt3/local/lib
For first-time installation, type ‘make initdb’.
The ‘description’ method does not exist in the ‘inc’ path!
Please remove the ‘inc’ directory and run Makefile.PL again to load it.

If I remove the ‘inc’ directory, and run Makefile.PL again, I get this:

perl Makefile.PL

Can’t locate inc/Module/Install.pm in @INC (@INC
contains: /usr/lib/perl5/5.8.5/i586-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i586-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i586-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl .) at Makefile.PL line 1.
BEGIN failed–compilation aborted at Makefile.PL line 1.

Does Install.pm need to be put somewhere else?

sf

RT 3.4.3
RTFM 2.1-TESTING
RTIR 1.0.5
SuSE 9.2
Apache2
MySQL 4.0.21

On Display of a Ticket, HTML within the ticket headers. e.g.

ticket=963&type=handle&q=MIME-">MIME-Version: 1.0X-Mailer: MIME-tools 5.411 (Entity 5.404)On Mon, 2005-05-23 at 16:05 -0400, Jesse Vincent wrote:

On Mon, May 23, 2005 at 03:57:21PM -0400, Ben Blakely wrote:

Hello All,

I have recently upgraded to RT 3.4 with RTIR, from 3.2.1. Ive noticed
now that all tickets had weird HTML type syntax within the ticket
headers… Is this normal - I wasnt experiencing this with the RT
instance I had before. Here is what im seeing, any insight would be

Are you running RTIR 1.1.x?

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Thanks!
Scott Frisbie (Friz) 8^)
scottf@eAcceleration.com

You may dispense with the pleasantries, Commander.
I’m here to put you back on schedule.
Darth Vader, Return of the Jedi