RT 3.4 Custom Fields in Search

Hi,

How do I display Custom Fields as columns on the search results page in RT
3.4.1? The solutions found on the wiki seem to be outdated. I had custom fields
there in 3.2 but the backend has apparently changed since that.

Sincerely,

Mattias Nordstrom
CTO
Oy Realnode Ab

nordstrom@realnode.com
www.realnode.com

Mattias Nordstrom <nordstrom realnode.com> writes:

How do I display Custom Fields as columns on the search results page in RT
3.4.1? The solutions found on the wiki seem to be outdated. I had custom fields
there in 3.2 but the backend has apparently changed since that.

I noticed that by selecting the appropriate queue in the query builder and
adding it as a criteria, the custom fields became available. So quite easy :slight_smile:

Mattias Nordstrom
CTO
Oy Realnode Ab

nordstrom@realnode.com
www.realnode.com

Thanks for this guidance also. However I want to take this one step
further. How do I make a Custom Field appear as a display column by
default?

In other words, how do I make a Custom Field appear as a column for
every search, for all users, without them having to do anything to make
it appear?

Thanks,
BenR

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Mattias Nordstrom
Sent: Friday, 18 February 2005 12:43 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] Re: RT 3.4 Custom Fields in Search

Mattias Nordstrom <nordstrom realnode.com> writes:

How do I display Custom Fields as columns on the search results page
in
RT

3.4.1? The solutions found on the wiki seem to be outdated. I had
custom
fields

there in 3.2 but the backend has apparently changed since that.

I noticed that by selecting the appropriate queue in the query builder
and
adding it as a criteria, the custom fields became available. So quite
easy
:slight_smile:


Mattias Nordstrom
CTO
Oy Realnode Ab

nordstrom@realnode.com
www.realnode.com


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