RT 3.4 Custom Field question

RT Users
1

Does it make sense that you can have 2 custom fields with
the same name that both apply to the same Object?

Also, there seems to be not web interface for enabling a
disabled custom field…

-Todd

2

At Thursday 2/3/2005 02:12 PM, Todd Chapman wrote:

Does it make sense that you can have 2 custom fields with
the same name that both apply to the same Object?

I think so - it means you can have several queues using the same custom
field name but with their own sets of values.

Steve

3

At Thursday 2/3/2005 02:12 PM, Todd Chapman wrote:

Also, there seems to be not web interface for enabling a
disabled custom field…

Good one! Once it’s disabled, it disappears from the list of custom fields.

If you know the id, you can get to it like this -
Admin/CustomFields/Modify.html?id= but it’s unlikely you’d know that
without digging into the database.

Steve

4

I could see where this would be useful. But if it is intended
that way it is not fully implemented. In query builder
if you are searching on 2 queue with different custom
fields of the same name, you can’t tell which cf belongs
to which queue.

-ToddOn Thu, Feb 03, 2005 at 03:09:29PM -0500, Stephen Turner wrote:

At Thursday 2/3/2005 02:12 PM, Todd Chapman wrote:

Does it make sense that you can have 2 custom fields with
the same name that both apply to the same Object?

I think so - it means you can have several queues using the same
custom field name but with their own sets of values.

Steve

5

At Thursday 2/3/2005 03:23 PM, Todd Chapman wrote:

I could see where this would be useful. But if it is intended
that way it is not fully implemented. In query builder
if you are searching on 2 queue with different custom
fields of the same name, you can’t tell which cf belongs
to which queue.

-Todd

Agreed - it would help to be able to distinguish between CFs with the same
name. Also on the Config screen that shows the complete list of CFs.

Steve