Rt-3.4.5 on Mandriva2006 - perl errors? (method "new")

Hello,

I’m running rt-3.4.5 on mandriva2006 w/ apache 1.3.34, mod_perl -1.29
(DSO).
I also tried with apache-2.0.2 that came stock with the system with
mandriva2006 updates applied - I get the same errors.

I can log into RT via the browser, but when I try to create a ticket or
view queues I get errors shown below (showing only two to keep it brief).
(env info below)

clicked “Tickets” http://tickets.sys02.dl:8080/Search/Build.html

*** START ERROR from browser ***

Can’t locate object method “new” via package “RT::Interface::Web::QueryBuilder::Tree” at /opt/rt3/share/html/Search/Build.html line 288.

Trace begun at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method “new” via package “RT::Interface::Web::QueryBuilder::Tree” at /opt/rt3/share/html/Search/Build.html line 288.^J’) called at /opt/rt3/share/html/Search/Build.html line 288
HTML::Mason::Commands::ANON(undef, ‘SCALAR(0x99bec34)’, ‘ARRAY(0x99be91c)’) called at /opt/rt3/share/html/Search/Build.html line 451
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99c7dec)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a49a8)’) called at /opt/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x84fd9e4)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a49a8)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a49a8)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x924ab30)’, ‘Apache=SCALAR(0x8ef3b0c)’) called at /opt/rt3/bin/webmux.pl line 123
eval {…} at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler(‘Apache=SCALAR(0x8ef3b0c)’) called at /dev/null line 0
eval {…} at /dev/null line 0

*** END ERROR from browser ***

clicked “Tools” http://tickets.sys02.dl:8080/Tools/Offline.html

*** START ERROR from browser ***

Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 108.

Trace begun at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 108.^J’) called at /opt/rt3/lib/RT/Action/Generic.pm line 108
RT::Action::Generic::_Init(‘RT::Action::CreateTickets=HASH(0x9b889b4)’, ‘CurrentUser’, ‘RT::CurrentUser=HASH(0x84fa3c0)’) called at /opt/rt3/lib/RT/Action/Generic.pm line 80
RT::Action::Generic::new(‘RT::Action::CreateTickets’, ‘CurrentUser’, ‘RT::CurrentUser=HASH(0x84fa3c0)’) called at /opt/rt3/share/html/Tools/Offline.html line 107
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9b88ad4)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x96b4234)’) called at /opt/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99143d0)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x96b4234)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x96b4234)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x924ab30)’, ‘Apache=SCALAR(0x8ef3b0c)’) called at /opt/rt3/bin/webmux.pl line 123
eval {…} at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler(‘Apache=SCALAR(0x8ef3b0c)’) called at /dev/null line 0
eval {…} at /dev/null line 0

*** END ERROR from browser ***

** Apache Conf **

<VirtualHost *:80>
ServerName tickets.sys02.dl
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason

** apache **

/opt/apache-1.3.34/bin/httpd -l
Compiled-in modules:
http_core.c
mod_env.c
mod_log_config.c
mod_mime.c
mod_negotiation.c
mod_status.c
mod_info.c
mod_include.c
mod_autoindex.c
mod_dir.c
mod_cgi.c
mod_asis.c
mod_imap.c
mod_actions.c
mod_userdir.c
mod_alias.c
mod_access.c
mod_auth.c
mod_so.c
mod_setenvif.c

Server Version: Apache/1.3.34 (Unix) mod_perl/1.29
Server Built: Apr 18 2006 12:00:34
API Version: 19990320:18
Run Mode: standalone
User/Group: apache(71)/65534
Hostname/port: sys02.dl:80
Daemons: start: 5 min idle: 5 max idle: 10 max: 150
Max Requests: per child: 0 keep alive: on max per connection: 100
Threads: per child: 0
Excess requests: per child: 0
Timeouts: connection: 300 keep-alive: 15
Server Root: /opt/apache-1.3.34
Config File: conf/httpd.conf
PID File: /opt/apache-1.3.34/logs/httpd.pid
Scoreboard File: /opt/apache-1.3.34/logs/httpd.scoreboard

mod_perl was install with “perl Makefile.PL USE_APXS=1
WITH_APXS=/opt/apache-1.3.34/bin/apxs EVERYTHING=1”

rt configure with “./configure --with-web-user=apache
–with-web-group=apache”

apache is in rt group.

Thanks for reading …

Alois.

It was discussed on the list several times with resolution:
Problem is that Scalar::Util module couldn’t load its XS part, there
is several reasons:

  1. module was compiled without this library, first of all try to
    recompile this module
  2. libperl and perl are compiled with different options, for example
    Gentoo allow to do such a mess
  3. module was compiled against one perl when mod_perl is compiled
    against another one

In all this situations I can suggest you next thing:

  1. if you’re going to use perl from RPMs then compile it from SRPMs,
    then build mod_perl from SRPMs and Scalar::Util too(if mandriva has
    rpm for this)
  2. if you use own builds, just reinstall the module from CPAN and be
    sure to use correct perl command when you install it and also
    recompile mod_perl.On 4/18/06, Alois Sefu asefu@fooie.net wrote:

Hello,

I’m running rt-3.4.5 on mandriva2006 w/ apache 1.3.34, mod_perl -1.29
(DSO).
I also tried with apache-2.0.2 that came stock with the system with
mandriva2006 updates applied - I get the same errors.

I can log into RT via the browser, but when I try to create a ticket or
view queues I get errors shown below (showing only two to keep it brief).
(env info below)

clicked “Tickets” http://tickets.sys02.dl:8080/Search/Build.html

*** START ERROR from browser ***

Can’t locate object method “new” via package “RT::Interface::Web::QueryBuilder::Tree” at /opt/rt3/share/html/Search/Build.html line 288.

Trace begun at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method “new” via package “RT::Interface::Web::QueryBuilder::Tree” at /opt/rt3/share/html/Search/Build.html line 288.^J’) called at /opt/rt3/share/html/Search/Build.html line 288
HTML::Mason::Commands::ANON(undef, ‘SCALAR(0x99bec34)’, ‘ARRAY(0x99be91c)’) called at /opt/rt3/share/html/Search/Build.html line 451
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99c7dec)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a49a8)’) called at /opt/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x84fd9e4)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a49a8)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x99a49a8)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x924ab30)’, ‘Apache=SCALAR(0x8ef3b0c)’) called at /opt/rt3/bin/webmux.pl line 123
eval {…} at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler(‘Apache=SCALAR(0x8ef3b0c)’) called at /dev/null line 0
eval {…} at /dev/null line 0

*** END ERROR from browser ***

clicked “Tools” http://tickets.sys02.dl:8080/Tools/Offline.html

*** START ERROR from browser ***

Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 108.

Trace begun at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘Undefined subroutine &Scalar::Util::weaken called at /opt/rt3/lib/RT/Action/Generic.pm line 108.^J’) called at /opt/rt3/lib/RT/Action/Generic.pm line 108
RT::Action::Generic::_Init(‘RT::Action::CreateTickets=HASH(0x9b889b4)’, ‘CurrentUser’, ‘RT::CurrentUser=HASH(0x84fa3c0)’) called at /opt/rt3/lib/RT/Action/Generic.pm line 80
RT::Action::Generic::new(‘RT::Action::CreateTickets’, ‘CurrentUser’, ‘RT::CurrentUser=HASH(0x84fa3c0)’) called at /opt/rt3/share/html/Tools/Offline.html line 107
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9b88ad4)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1251
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 914
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x96b4234)’) called at /opt/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99143d0)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1246
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 1245
HTML::Mason::Request::comp(undef, undef, undef) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 459
eval {…} at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/Request.pm line 411
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x96b4234)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x96b4234)’) called at /usr/lib/perl5/site_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x924ab30)’, ‘Apache=SCALAR(0x8ef3b0c)’) called at /opt/rt3/bin/webmux.pl line 123
eval {…} at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler(‘Apache=SCALAR(0x8ef3b0c)’) called at /dev/null line 0
eval {…} at /dev/null line 0

*** END ERROR from browser ***

** Apache Conf **

<VirtualHost *:80>
ServerName tickets.sys02.dl
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

SetHandler perl-script PerlHandler RT::Mason

** apache **

/opt/apache-1.3.34/bin/httpd -l
Compiled-in modules:
http_core.c
mod_env.c
mod_log_config.c
mod_mime.c
mod_negotiation.c
mod_status.c
mod_info.c
mod_include.c
mod_autoindex.c
mod_dir.c
mod_cgi.c
mod_asis.c
mod_imap.c
mod_actions.c
mod_userdir.c
mod_alias.c
mod_access.c
mod_auth.c
mod_so.c
mod_setenvif.c

Server Version: Apache/1.3.34 (Unix) mod_perl/1.29
Server Built: Apr 18 2006 12:00:34
API Version: 19990320:18
Run Mode: standalone
User/Group: apache(71)/65534
Hostname/port: sys02.dl:80
Daemons: start: 5 min idle: 5 max idle: 10 max: 150
Max Requests: per child: 0 keep alive: on max per connection: 100
Threads: per child: 0
Excess requests: per child: 0
Timeouts: connection: 300 keep-alive: 15
Server Root: /opt/apache-1.3.34
Config File: conf/httpd.conf
PID File: /opt/apache-1.3.34/logs/httpd.pid
Scoreboard File: /opt/apache-1.3.34/logs/httpd.scoreboard

mod_perl was install with “perl Makefile.PL USE_APXS=1
WITH_APXS=/opt/apache-1.3.34/bin/apxs EVERYTHING=1”

rt configure with “./configure --with-web-user=apache
–with-web-group=apache”

apache is in rt group.


Thanks for reading …

Alois.


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