Improved bounce handling (thanks to Abhijit Menon-Sen)
Does this mean we should rewire our SMTP sender address to route
bounce messages back into rt-mailgate? What exactly will happen? I
hope it would find the original ticket correspondence in the bounce
body and hook it up with the ticket rather than make a new one.
Details please. Thanks!
Improved bounce handling (thanks to Abhijit Menon-Sen)
Does this mean we should rewire our SMTP sender address to route
bounce messages back into rt-mailgate? What exactly will happen? I
hope it would find the original ticket correspondence in the bounce
body and hook it up with the ticket rather than make a new one.Details please. Thanks!
That’s what the full changelog in the dist is for. It’ll point you to
the svn commit.
When do a lot of these fixes look likely to be commited to 3.5-TESTING?
Im sweating on a few CustomField issues that are now fixed in 3.4.5
The business-side answer:
RT 3.5 is very much a development release. If you need production-level
support for it, it’s something we can do, but not something we can
commit to for non-customers.
The technical-side answer:
Soon. We’ve got a lot on our plate.
Can I shut off resolution emails on some queues? I
have root mail forwarded to a queue and when I resolve
the tickets it creates a wicked bounce back war…
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
Does anyone know of a way to change the numbering? We
would like to have the numbering (in the perfect
world) of “year-Ticketnumber”. Even better and to be
a bigger pain can I do this with only 1 queue and
leave the other tickets alone? Any links on the
subject, walk through or even pay pal money would be
appreciated. 
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
Details please. Thanks!
That’s what the full changelog in the dist is for. It’ll point you to
the svn commit.
I guess I’m not clever enough to find it… svnweb is not obvious to
me at least.
Details please. Thanks!
That’s what the full changelog in the dist is for. It’ll point you to
the svn commit.I guess I’m not clever enough to find it… svnweb is not obvious to
me at least.
The changelog is in the distribution, not the repository. IT’s the
output of “svn log”
Two ways to do it:
– Turn off the Global “On Resolve” scrip and turn on local “On
Resolve” scrips for each queue, or
– Change the Global “On Resolve” scrip and put in a user-defined
condition that checks the queue before returning “true”.
Rick R.
Phanoko wrote:
Can I shut off resolution emails on some queues? I
have root mail forwarded to a queue and when I resolve
the tickets it creates a wicked bounce back war…
Rick Russell
For computer help, call xHELP (x4357 or 713-348-4357)
OpenPGP/GnuPG Public Key at ldap://certificate.rice.edu
761D 1C20 6428 580F BD98 F5E5 5C8C 56CA C7CB B669
Helpdesk Supervisor, Client Services
IT/Academic & Research Computing
Rice University
Voice: 713.348.5267 Fax: 713.348.6099
signature.asc (254 Bytes)
The limiting factor on being able to alter this field ( at least in MySQL) is
that the ticket id number is an int(11) autoincrement field in the DB. You
would need to make the change there to provide tickets like you want. I don’t
see any of the standard ‘Types’ for the field which would do the trick, but
there may be some ways to add custom field Types to MySQL. The other option
is to come up with a custom field and write a scrip to convert the ‘normal’
ticket id to your custom ticket id and insert it into the custom field. This
would then be possible to apply to a single queue.
ScottOn Thursday 12 January 2006 09:38, Phanoko wrote:
rt-users@lists.bestpractical.com
Does anyone know of a way to change the numbering? We
would like to have the numbering (in the perfect
world) of “year-Ticketnumber”. Even better and to be
a bigger pain can I do this with only 1 queue and
leave the other tickets alone? Any links on the
subject, walk through or even pay pal money would be
appreciated.
Scott Frisbie
IT Department
scottf@eAcceleration.com
“A democracy is a sheep and two wolves deciding on what to have for
lunch. Freedom is a well armed sheep contesting the results of the
decision.” - Benjamin Franklin
I just upgraded to 3.4.4 and now when I make a ticket
I get crazy html in the ticket.
HREF=“/RTIR/Tools/Lookup.html?ticket=2857&type=handle&q=MIME-”>MIME-Version:
1.0X-Mailer:
MIME-tools
5.418 (Entity 5.418)
Anyone have any ideas?
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
Hi all I’m attempting to use the Extract Article
feature but to no avail. I click the extract link and
pick the class and the single text line… on create I
get nothing. Nothing at all in the ticket… I’m sure
that I’ve done something stupid. Thanks in advance…
I’m on 3.4.4 RT and 2.04 RTFM
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around