Rt 3.4.4 + rtfm 2.0.4

RT Users
1

Sorry for the cross-post I wasn’t sure which list handled RTFM user issues.
I have installed RTFM 2.04 per the instructions and I have two problems.
I’ve seen this in the archive and on Google but have not seen a
resolution. Any help would be greatly appreciated.

  1. RTFM does not show up in the left column. Screen shots seem to
    indicate this should happen.
  2. if I access /rt/RTFM directly I get the following error; probably a
    symptom of #1?

error: Can’t locate object method “new” via package
"RT::FM::ArticleCollection" (perhaps you forgot to load
"RT::FM::ArticleCollection"?) at
/opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.
context:
…
56: <%INIT>
57: my $rows = 10;
58: my $i;
59: my $MyArticles;
60: $MyArticles = new RT::FM::ArticleCollection
($session{‘CurrentUser’});
61: $MyArticles->UnLimit;
62: $MyArticles->RowsPerPage($rows);
63: $MyArticles->OrderBy(FIELD => ‘LastUpdated’, ORDER => ‘DESC’);
64:
…
code stack: /opt/rt3/share/html/RTFM/Elements/NewestArticles:60
/opt/rt3/share/html/RTFM/index.html:24
/opt/rt3/share/html/autohandler:215

Mt RT Setup:

  • RedHat Ent. Linux 4 U1 2.6.9-11.EL #1 Fri May 20 18:17:57 EDT 2005
    i686 i686 i386 GNU/Linux
  • RT $VERSION = ‘3.4.3’;
  • DBIx::SearchBuilder 1.3.1
  • Server version: Apache/2.0.52
    Server built: Jul 8 2005 13:55:46
  • using FastCGI, FCGI-0.67 / CGI::Fast 1.05
  • mysql Ver 14.7 Distrib 4.1.10a, for redhat-linux-gnu (i386)
  • This is perl, v5.8.5 built for i386-linux-thread-multi
2

No one has any clue on this?? Why is there such poor documentation on
RTFM and RTIM??

Robert Bell wrote:

3

No one has any clue on this?? Why is there such poor documentation on
RTFM and RTIM??

I suspect you’re running into one of the issues with Mason 1.30 or 1.31.
I’d recommend backing down to 1.28. Also, give RTFM 2.1.x a shot.

4

And finding Mason was no walk in the park either; I ended up getting
it via wget --no-parent -l0 -r http://search.cpan.org/src/DROLSKY/HTML-Mason-1.28

and then compiling it manually. I believe I had to use CPAN to install
one or two prerequisites as well.

I can not compile this. When I ‘make’ I get the following:

make: *** No rule to make target lib/Apache/index.html?C=M', needed by pm_to_blib’. Stop.

Is there some way to tell CPAN to get an older version?

5

No one has any clue on this?? Why is there such poor documentation on
RTFM and RTIM??

I suspect you’re running into one of the issues with Mason 1.30 or 1.31.
I’d recommend backing down to 1.28. Also, give RTFM 2.1.x a shot.

I have a thought that’s been rumbling around in my head that it would
be a good idea to collect best-practice ideas and tools for building
software systems based on other people’s components. Clearly, the
leverage you gain from using OPC has some very specific pinch points,
and I seem to notice different ones on different projects.

Since you’re doing that already, you seem a good person of whom to
inquire: is anyone already digging at the spot marked X?

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"NPR has a lot in common with Nascar... we both turn to the left."
	- Peter Sagal, on Wait Wait, Don't Tell Me!
6

Ok, I backed down to 1.28 and now I get the following error starting
httpd:

[Fri Aug 26 10:12:37 2005] [warn] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” restarted (pid 16314)

The following parameter was passed in the call to
HTML::Mason::CGIHandler->new() but was not listed in the validation
options: comp_root

Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line
52.

FWIW it also happens with RT352

Jesse Vincent wrote:

On Wed, Aug 24, 2005 at 09:58:39AM -0700, Robert Bell wrote:
  
No one has any clue on this?? Why is there such poor documentation on 
RTFM and RTIM??
    
I suspect you're running into one of the issues with Mason 1.30 or 1.31.
I'd recommend backing down to 1.28. Also, give RTFM 2.1.x a shot.
  
Robert Bell wrote:

</pre>



Sorry for the cross-post I wasn't sure which list handled RTFM user 
issues.
I have installed RTFM 2.04 per the instructions and I have two 
problems. I've seen this in the archive and on Google but have not 
seen a resolution. Any help would be greatly appreciated.

    

  1. RTFM does not show up in the left column. Screen shots seem to
    
indicate this should happen.
    2. 

  2. if I access /rt/RTFM directly I get the following error; probably a
    
symptom of #1?
    3. 



error:       Can’t locate object method “new” via package

“RT::FM::ArticleCollection” (perhaps you forgot to load

“RT::FM::ArticleCollection”?) at

/opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.

context:      …      56:      <%INIT>

57:      my $rows = 10;

58:      my $i;

59:      my $MyArticles;

60:      $MyArticles = new RT::FM::ArticleCollection

($session{‘CurrentUser’});

61:      $MyArticles->UnLimit;

62:      $MyArticles->RowsPerPage($rows);

63:      $MyArticles->OrderBy(FIELD => ‘LastUpdated’, ORDER => ‘DESC’);

64:      …      code stack:

/opt/rt3/share/html/RTFM/Elements/NewestArticles:60

/opt/rt3/share/html/RTFM/index.html:24

/opt/rt3/share/html/autohandler:215


Mt RT Setup:


    

  • 

    RedHat Ent. Linux 4 U1 2.6.9-11.EL #1 Fri May 20 18:17:57 EDT
    
2005 i686 i686 i386 GNU/Linux
    

    • 

  • 

    RT $VERSION = ‘3.4.3’;
    

    • 

  • 

    DBIx::SearchBuilder 1.3.1
    

    • 

  • 

    Server version: Apache/2.0.52
    
Server built:   Jul  8 2005 13:55:46
    

    • 

  • 

    using FastCGI, FCGI-0.67 / CGI::Fast 1.05
    

    • 

  • 

    mysql  Ver 14.7 Distrib 4.1.10a, for redhat-linux-gnu (i386)
    

    • 

  • 

    This is perl, v5.8.5 built for i386-linux-thread-multi
    





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              7
              
            

            

              
Going back to 1.3101 Fixes this error. Is there any way to have RT not

pass that param? I’m Perl illiterate but I’ve been looking all the same.


Robert Bell wrote:




Ok, I backed down to 1.28 and now I get the following error starting
httpd:

[Fri Aug 26 10:12:37 2005] [warn] FastCGI: server

“/opt/rt3/bin/mason_handler.fcgi” restarted (pid 16314)


The following parameter was passed in the call to

HTML::Mason::CGIHandler->new() but was not listed in the validation

options: comp_root


Compilation failed in require at /opt/rt3/bin/mason_handler.fcgi line

52.


FWIW it also happens with RT352


Jesse Vincent wrote:

  


On Wed, Aug 24, 2005 at 09:58:39AM -0700, Robert Bell wrote:
  


No one has any clue on this?? Why is there such poor documentation on 
RTFM and RTIM??
    


I suspect you're running into one of the issues with Mason 1.30 or 1.31.
I'd recommend backing down to 1.28. Also, give RTFM 2.1.x a shot.
  




Robert Bell wrote:

</pre>



Sorry for the cross-post I wasn't sure which list handled RTFM user 
issues.
I have installed RTFM 2.04 per the instructions and I have two 
problems. I've seen this in the archive and on Google but have not 
seen a resolution. Any help would be greatly appreciated.

    

  1. RTFM does not show up in the left column. Screen shots seem to
    
indicate this should happen.
    2. 

  2. if I access /rt/RTFM directly I get the following error; probably a
    
symptom of #1?
    3. 



error:       Can’t locate object method “new” via package

“RT::FM::ArticleCollection” (perhaps you forgot to load

“RT::FM::ArticleCollection”?) at

/opt/rt3/share/html/RTFM/Elements/NewestArticles line 60.

context:      …      56:      <%INIT>

57:      my $rows = 10;

58:      my $i;

59:      my $MyArticles;

60:      $MyArticles = new RT::FM::ArticleCollection

($session{‘CurrentUser’});

61:      $MyArticles->UnLimit;

62:      $MyArticles->RowsPerPage($rows);

63:      $MyArticles->OrderBy(FIELD => ‘LastUpdated’, ORDER => ‘DESC’);

64:      …      code stack:

/opt/rt3/share/html/RTFM/Elements/NewestArticles:60

/opt/rt3/share/html/RTFM/index.html:24

/opt/rt3/share/html/autohandler:215


Mt RT Setup:


    

  • 

    RedHat Ent. Linux 4 U1 2.6.9-11.EL #1 Fri May 20 18:17:57 EDT
    
2005 i686 i686 i386 GNU/Linux
    

    • 

  • 

    RT $VERSION = ‘3.4.3’;
    

    • 

  • 

    DBIx::SearchBuilder 1.3.1
    

    • 

  • 

    Server version: Apache/2.0.52
    
Server built:   Jul  8 2005 13:55:46
    

    • 

  • 

    using FastCGI, FCGI-0.67 / CGI::Fast 1.05
    

    • 

  • 

    mysql  Ver 14.7 Distrib 4.1.10a, for redhat-linux-gnu (i386)
    

    • 

  • 

    This is perl, v5.8.5 built for i386-linux-thread-multi
    





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