RT 3.4.2 + RTFM 2.0.4: URL ERROR in Relationship

Hello All,

When I make test without use $WebPath and $WebBaseURL, all relationship between an article and a ticket works fine, but if I set these variables ($WebPath = “/rthelp” and $WebBaseURL = “www.domain.com”), relationships appears like this: “https://www.domain.com/rthelp/Ticket/www.domain.com/rtpm//RTFM/Article/Display.html?id=1

And, off course, it doesn’t work… Well, I tried many things, but this kind of error just appear in relationships between an article and a ticket. What is going wrong?!

Thank’s so much!!

Regards,

Rodolfo de Moraes Reis
Diretoria de Soluções de
Inteligência de Negócios
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986
Fax: +55 19 3705-6786
rmreis@cpqd.com.br
www.cpqd.com.br

In my RT_SiteConfig.pm, the $WebBaseURL starts with “http://”.
Without that prefix, your URL is actually coming out as
"www.domain.com/rtpm//RTFM/Article/Display.html?id=1", which your
browser interprets as a relative URL and tacks onto the end of the
current directory (“https://www.domain.com/rthelp/Ticket/”).

– TrevinOn Tue, 2005-08-02 at 17:09 -0300, Rodolfo de Moraes Reis wrote:

Hello All,

When I make test without use $WebPath and $WebBaseURL, all relationship between an article and a ticket works fine, but if I set these variables ($WebPath = “/rthelp” and $WebBaseURL = “www.domain.com”), relationships appears like this: “https://www.domain.com/rthelp/Ticket/www.domain.com/rtpm//RTFM/Article/Display.html?id=1

And, off course, it doesn’t work… Well, I tried many things, but this kind of error just appear in relationships between an article and a ticket. What is going wrong?!

Thank’s so much!!

Regards,

Rodolfo de Moraes Reis