Rt 3.4.1 ticket status problem

RT Developers
1

I have a problem with a new rt 3.4.1 installation. When a requestor
replys to a ticket the status of the ticket is not changed to open. It
remains in stalled but the answer is added to the ticket. How can i turn
this back on? The database was migrated from 2.14 to 3.22 to 3.4.1.
Maybe this is a acl issue?

Thanks,
Stefan

2

Hello List.

I have a problem with a new rt 3.4.1 installation. When a requestor
replys to a ticket the status of the ticket is not changed to open. It
remains in stalled but the answer is added to the ticket. How can i turn
this back on? The database was migrated from 2.14 to 3.22 to 3.4.1.
Maybe this is a acl issue?

Thanks,
Stefan