Rt-3.4.1 on Solaris 9 (sparc)

RT Users
1

Hi I have installed RT-3.4.1 on a solaris 9 (sparc) box, I am encountering
problems with the actual Rt install procedures,
I have been following the walkthru from Amy Rich(Sun BigAdmin), and
everything seems to have installed fine, but when I invoke the command:

Perl sbin/rt-test-dependencies --with-mysql --with-fastcgi

I encounter the output:

perl:
5.8.3users:
rt group (rt)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www)…found
web group (www)…found
MASON dependencies:
XML::RSS …MISSING
FASTCGI dependencies:
MAILGATE dependencies:
CLI dependencies:
CORE dependencies:
MIME::Entity 5.108…MISSING
DEV dependencies:
MYSQL dependencies:

Please does anyone have any tips on how to fix this, Ive had smooth sailing
so far and now im stumped.

Regards,
Martin Quinn

2

Hi I have installed RT-3.4.1 on a solaris 9 (sparc) box, I am encountering
problems with the actual Rt install procedures,
I have been following the walkthru from Amy Rich(Sun BigAdmin), and
everything seems to have installed fine, but when I invoke the command:

Perl sbin/rt-test-dependencies --with-mysql --with-fastcgi

I encounter the output:

perl:
5.8.3users:
rt group (rt)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www)…found
web group (www)…found
MASON dependencies:
XML::RSS …MISSING
FASTCGI dependencies:
MAILGATE dependencies:
CLI dependencies:
CORE dependencies:
MIME::Entity 5.108…MISSING
DEV dependencies:
MYSQL dependencies:

Please does anyone have any tips on how to fix this, Ive had smooth sailing
so far and now im stumped.

Regards,
Martin Quinn

The rt-users Archives

RT Administrator and Developer training is coming to your town soon! (Boston,
San Francisco, Austin, Sydney) Contact training@bestpractical.com for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Two things, while that doc is great its a bit old, read the README that came
along with rt. Also make sifdeps will correct this, or you can install via
cpan

3

I keep getting the same problem saying that XML::RSS and MIME::Entitiy 5.108
are missing.
Ive read the README and followed the guide, but still seem to have the same
problem occurring.

bash-2.05# make testdeps
//usr/local/bin//perl ./sbin/rt-test-dependencies --verbose --with-mysql
perl:
5.8.3…found
users:
rt group (rt)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www)…found
web group (www)…found
MASON dependencies:
Params::Validate 0.02…found
Cache::Cache …found
Exception::Class 1.14…found
HTML::Mason 1.23…found
MLDBM …found
Errno …found
FreezeThaw …found
Digest::MD5 2.27…found
CGI::Cookie 1.20…found
Storable 2.08…found
Apache::Session 1.53…found
XML::RSS …MISSING
MAILGATE dependencies:
HTML::TreeBuilder …found
HTML::FormatText …found
Getopt::Long …found
LWP::UserAgent …found
CLI dependencies:
Getopt::Long 2.24…found
CORE dependencies:
Digest::base …found
Digest::MD5 2.27…found
DBI 1.37…found
Test::Inline …found
Class::ReturnValue 0.40…found
DBIx::SearchBuilder 1.21…found
Text::Template …found
File::Spec 0.8…found
HTML::Entities …found
HTML::Scrubber 0.08…found
Net::Domain …found
Log::Dispatch 2.0…found
Locale::Maketext 1.06…found
Locale::Maketext::Lexicon 0.32…found
Locale::Maketext::Fuzzy …found
MIME::Entity 5.108…MISSING
Mail::Mailer 1.57…found
Net::SMTP …found
Text::Wrapper …found
Time::ParseDate …found
Time::HiRes …found
File::Temp …found
Term::ReadKey …found
Text::Autoformat …found
Text::Quoted 1.3…found
Tree::Simple 1.04…found
Scalar::Util …found
Module::Versions::Report …found
Cache::Simple::TimedExpiry …found
XML::Simple …found
DEV dependencies:
Regexp::Common …found
Test::Inline …found
Apache::Test …found
HTML::Form …found
HTML::TokeParser …found
WWW::Mechanize …found
Test::WWW::Mechanize …found
Module::Refresh 0.03…found
MYSQL dependencies:
DBD::mysql 2.1018…found
bash-2.05#

Hi I have installed RT-3.4.1 on a solaris 9 (sparc) box, I am
encountering problems with the actual Rt install procedures, I have
been following the walkthru from Amy Rich(Sun BigAdmin), and
everything seems to have installed fine, but when I invoke the command:

Perl sbin/rt-test-dependencies --with-mysql --with-fastcgi

I encounter the output:

perl:
5.8.3users:
rt group (rt)…found
bin owner (root)…found
libs owner (root)…found
libs group (bin)…found
web owner (www)…found
web group (www)…found
MASON dependencies:
XML::RSS …MISSING
FASTCGI dependencies:
MAILGATE dependencies:
CLI dependencies:
CORE dependencies:
MIME::Entity 5.108…MISSING
DEV dependencies:
MYSQL dependencies:

Please does anyone have any tips on how to fix this, Ive had smooth
sailing so far and now im stumped.

Regards,
Martin Quinn

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com
for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Two things, while that doc is great its a bit old, read the README that came
along with rt. Also make sifdeps will correct this, or you can install via
cpan

4

Martin Quinn said:

I keep getting the same problem saying that XML::RSS and MIME::Entitiy
5.108
are missing.
Ive read the README and followed the guide, but still seem to have the
same
problem occurring.

> Two things, while that doc is great its a bit old, read the README that > came > along with rt. Also make sifdeps will correct this, or you can install via > cpan > >

So you need to go back to
Hardware | Oracle and look at
the section that talks about how to install modules via cpan. Install the
two modules you are missing.

Sam

5

I went back over the CPAN section and was able to install one of the
modules missing (MIME::Base64)…but the MASON - XML::RSS module doesn’t
seem to installFrom: Sam Snow [mailto:sam.snow@christianheritageschool.org]
Sent: Monday, 4 April 2005 12:26 PM
To: Martin Quinn
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Rt-3.4.1 on Solaris 9 (sparc)

Martin Quinn said:

I keep getting the same problem saying that XML::RSS and MIME::Entitiy
5.108
are missing.
Ive read the README and followed the guide, but still seem to have the
same problem occurring.

> Two things, while that doc is great its a bit old, read the README > that came along with rt. Also make sifdeps will correct this, or you > can install via cpan > >

So you need to go back to
Hardware | Oracle and look at
the section that talks about how to install modules via cpan. Install the
two modules you are missing.

Sam

6

I found the problem, the XML::Parser was not installed properly, used CPAN
to correct this and then re-installed XML::RSS it seems to have fixed the
problem and now when I run the rt-test-dependencies --with-mysql
–with-fastcgi it all comes up rosey.
Thanks all for your help
Regards,
Martin QuinnFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Martin Quinn
Sent: Monday, 4 April 2005 12:49 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Rt-3.4.1 on Solaris 9 (sparc)

I went back over the CPAN section and was able to install one of the
modules missing (MIME::Base64)…but the MASON - XML::RSS module doesn’t
seem to install

From: Sam Snow [mailto:sam.snow@christianheritageschool.org]
Sent: Monday, 4 April 2005 12:26 PM
To: Martin Quinn
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Rt-3.4.1 on Solaris 9 (sparc)

Martin Quinn said:

I keep getting the same problem saying that XML::RSS and MIME::Entitiy
5.108
are missing.
Ive read the README and followed the guide, but still seem to have the
same problem occurring.

> Two things, while that doc is great its a bit old, read the README > that came along with rt. Also make sifdeps will correct this, or you > can install via cpan > >

So you need to go back to
Hardware | Oracle and look at
the section that talks about how to install modules via cpan. Install the
two modules you are missing.

Sam

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact training@bestpractical.com
for details.

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

7

Hi People,

I have created a new element to show overdue jobs in the home screen,
however, I cant seem to get the owner to display.

I have added Owner to where it calls the Format, but that doesn’t seem to
work. The heading is there, but nothing is displayed underneath…

X Overdue Jobs

Subject Queue Owner Due

1 (No subject) L1support Not set
2 oops L1support Not set
3 dskljhskdjl L2support Not set
4 test L1support Not set

Can anyone help?

8

You want to call it OwnerName. The names you can use are in
share/html/Elements/RT__Ticket/ColumnMap.

If you put in a name not in that file, it does the heading but leaves
the other stuff blank.

Simon

9

Hi,

Each fortnight, we run a script that inserts 500 or so new tickets in to RT.
Each one has a different requestor.

The problem is, that when logged in as root, and I want to assign jobs to
people, the drop down list that I can assign the job to includes all these
requestors, when all I want is the 7 staff members (users) that are in the
system.

Is there a way I can restrict the drop down?

Thanks

Andrew

10

Each fortnight, we run a script that inserts 500 or so new tickets in to RT.
Each one has a different requestor.

The problem is, that when logged in as root, and I want to assign jobs to
people, the drop down list that I can assign the job to includes all these
requestors, when all I want is the 7 staff members (users) that are in the
system.

Is there a way I can restrict the drop down?

Make all accounts other than staff accounts unprivileged.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“There’s a simple solution to every problem if you’re just willing to
implement it.” - Mark Lemke

11

Hi,

Each fortnight, we run a script that inserts 500 or so new tickets in to RT.
Each one has a different requestor.

The problem is, that when logged in as root, and I want to assign jobs to
people, the drop down list that I can assign the job to includes all these
requestors, when all I want is the 7 staff members (users) that are in the
system.

Is there a way I can restrict the drop down?

Who have you granted “OwnTicket” to?

12

Thanks for all your replies, I have it sorted now.

The one thing I cant get to work is the saved queries. The element only
shows up in the root user. I have set the priveliges for them to all
different groups/users, but I cant get it right, even when its allowed for
Everyone, it still wont show.

Andrew Xenides
Web Developer
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au

13

The one thing I cant get to work is the saved queries.

A query can be saved for yourself and/or for a particular group. Everyone
who needs to see the same query must be in the group for which the query
was saved.

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
“If guns killed people, gun shops would be the most dangerous place
on earth.”

14

Andrew,

This is set in Global, as opposed to per queue. You probably want
CreateSavedSearch, EditSavedSearch, LoadSavedSearch, and
ShowSavedSearches.

Did you enable all of those?

Simon

15

I swear to god I set that before and it didn’t work. Ah well, its there now.

Andrew Xenides
Web Developer
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au