RT 3.4.1 - Local Customizations not being picked up

RT Users
1

I have install RT 3.4.1 onto a Redhat 4.0 Server. Everything seems to be
working fine but I am unable to make the local customizations in
/opt/rt3/local/html/Elements. I have copied the file
/opt/rt3/share/html/Elements/Header to /opt/rt3/local/html/Elements and
made some changes. I then restarted Apache. None of the changes are
picked up. I checked permissions and even changed all permissions so
that the web user had complete control over these files and could view
contents of these directories. I still can’t get it to pick up the
changes. I don’t know how to debug this further. Any help would be
greatly appreciated.

Thanks,

Ben Bush

2

Mason is probably caching the data. You can erase the files from
the mason sub directory, or else, easier (but makes the web page go really
slow) is to set the following in your RT_SiteConfig.

set to 1 to turn off caching

Set($DevelMode => ‘0’);On Mon, 2 May 2005, Ben Bush wrote:

I have install RT 3.4.1 onto a Redhat 4.0 Server. Everything seems to be
working fine but I am unable to make the local customizations in
/opt/rt3/local/html/Elements. I have copied the file
/opt/rt3/share/html/Elements/Header to /opt/rt3/local/html/Elements and made
some changes. I then restarted Apache. None of the changes are picked up. I
checked permissions and even changed all permissions so that the web user had
complete control over these files and could view contents of these
directories. I still can’t get it to pick up the changes. I don’t know how to
debug this further. Any help would be greatly appreciated.

Thanks,

Ben Bush

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