RT 3.2 Change Columns in Ticket Listing

RT Users
1

Hi All,

Using RT 3.2.1 on a Fedora 1 box.

I would like to be able to change the default columns when viewing them in
each of my queues.

The default is to show
Subject Status Queue Owner Priority on the top line and

Requestors Created Told Last Updated TimeLeft on the bottom line

I dont really make use of TimeLeft or Priority. I would like to replace
those columns with a special custom field “Accounting” and “TimeWorked”

I was able to do this in my 3.0.11 RT installation by modifying
/opt/rt3/local/html/Search/Elements/TicketRow and
/opt/rt3/local/html/Search/Elements/TicketHeader

and following instructions from
http://wiki.bestpractical.com/index.cgi?DisplayCustomFieldsInTicketSearch

But i cant find those files in the new 3.2.1 installation to modify.

Can anyone let me know where i can make these changes to the columns please?

Regards,

Les Stott
CyberPro

2

Hi All,

Using RT 3.2.1 on a Fedora 1 box.

I would like to be able to change the default columns when viewing them in
each of my queues.

But i cant find those files in the new 3.2.1 installation to modify.

Can anyone let me know where i can make these changes to the columns please?

It’s a crazy idea, but have you looked in the configuration file?

Jesse

3

Thanks Jesse.

Yep a crazy idea but you’re right!

Although, as i am a bit of a novice in this area, I still need some help
with syntax…

OK i got the TimeWorked field in the display by modifying RT_Config.pm

‘TimeWorked’});

so i also tried to add my custom field called “Accounting” as such…

$DefaultSearchResultFormat is the default format for RT search results

Set ($DefaultSearchResultFormat, qq{
‘id/TITLE:#’,
‘Subject/TITLE:
Subject’,
Status,
QueueName,
OwnerName,
Accounting,
‘NEWLINE’,

This displays the word accounting on the page but no values get put in this
column from tickets in the list.

I gather that there is some special syntax that i need to use to define my
Custom Field and have it work properly.

Can you assist me with that syntax please?

Thanks in advance.

Regards,

Les Stott
CyberProFrom: “Jesse Vincent” jesse@bestpractical.com
To: “Les Stott” support@cyberpro.com.au
Cc: rt-users@lists.bestpractical.com
Sent: Thursday, September 16, 2004 9:20 AM
Subject: Re: [rt-users] RT 3.2 Change Columns in Ticket Listing

Hi All,

Using RT 3.2.1 on a Fedora 1 box.

I would like to be able to change the default columns when viewing them
in
each of my queues.

But i cant find those files in the new 3.2.1 installation to modify.

Can anyone let me know where i can make these changes to the columns
please?

It’s a crazy idea, but have you looked in the configuration file?

Jesse

4

Les,

Instead of just Accounting, add
‘CustomField.{Accounting}’

Danie

so i also tried to add my custom field called “Accounting” as such…

$DefaultSearchResultFormat is the default format for RT search results

Set ($DefaultSearchResultFormat, qq{
‘id/TITLE:#’,
'<A

HREF=“$RT::WebPath/Ticket/Display.html?id=id”>Subject/TITLE: