RT 3.2.3 is now available for download. This maintenance release
contains numerous bugfixes and represents a longer delay between
releases in a stable series than I’d like. It’s been a learning
experience to manage multiple stable branches of RT with a small team
and would have been completely impossible without the help of svk, a
version control system that adds advanced merging tools to the
subversion system it uses as a backend.[1]
You can download RT 3.2.3 at:
http://www.bestpractical.com/rt/download.html
MD5 sums for this release:
dddba8129495917d4b9c7f2244525584 rt-3.2.3.tar.gz
ce2fd9c5a1d9cfed8833407d139a3fd7 rt-3.2.3.tar.gz.sig
[1] You can find out more about svk at http://svk.elixus.org
Release notes:
Core
RT-Ticket: 6219 - Rebuilt RT::Tickets’ watcher search logic to only use one join to the users/groups table so as to create joins that can be computed in finite time. Theoretically, this makes watcher searching less powerful. In practice, it makes watcher searching a lot more possible.
Refactored RT’s core attachment processing logic to be a bit less baroque and to use new convenience methods. ths should prevent some mail header display strangeness folks were seeing.
RT-Ticket: 6118 - The “RT_System” internal user had a last-updated-by id of “0”, which wasn’t a user
Updated Attachment import code to take database-specific lob encoding into account
RT-Ticket: 6327 - Users who had “DeleteTicket” but not “ModifyTicket” could not delete tickets.
This is introduced because “Ticket::SetStatus” checks the ACL but forgets to tell “Ticket::_Set” NOT to check (which does check again, but only against the ‘ModifyTicket’ right, and thus denies the change). Thanks to Ruediger Riediger
Removed a spurious =>, Thanks to Todd Chapman
Refactoring to use the API to determine if a ticket is being closed, rather than looking at a hardcoded status. – Stephen Quinney
Backporting a fix for creating/deleting attributes from RT 3.4.
(Also, to make this go, we require SearchBuilder 1.19)
RT-Ticket: 6239 - Applied patch from Rudolph Pereira to allow email plugins to change ticket ID
Bandaid fix: RT doesn’t currently do the right thing with mime-encoded headers We should be preserving them encoded until after parsing is completed and THEN undo the mime-encoding.
Ticket_Overlay and Transaction_Overlay still had “ClassAccessible” methods, rather than the current “OverlayAccessible” style
Additional fixes for display of unlimited search results
Log::Dispatch wants ->warning, not ->warn.
RT-Ticket: 6230 - New “batch transactions” core from Ruslan. This update makes it much easier to use stock conditions for bulk updates
RT-Ticket: 6197 - Removed a comment from the PostgreSQL schema files, as some versions of postgres fail to parse it well.
RT-Ticket: 6163 - Ruslan provided patches to improve perfomrance and maintainability of the TicketSQL parser
RT-Ticket: 6174 - Additional bullet-proofing for a number of email-address handling regexps
RT-Ticket: 6160 - Refactored how we add links on ticket creation so that “ModifyTicket” rights aren’t checked on ticket creation.
Search
RT-Ticket: 6286 - Searching on Ticket data and Transaction content caused horribly pessimal searches.
RT-Ticket: 6443 - Ticket Searches on AdminCc would fail on non-mysql databases due to a case error
If we can’t load a user by email address, make sure we can’t load that user by name before returning an error
RT-Ticket: 6378 - Added a flag to allow tools to use the RT API to search for deleted tickets. (Ruslan)
Internationalization
Polish Translation from Piotr Sliwa
New French translation from robitail@iro.umontreal.ca
New Czech translation from Jan Okrouhl?\195?\131?\194?\189
RT-Ticket: 6270 - Localized the “Status” field in the selfservice UI
REST Interface
RT-Ticket: 6338 - Force UTF8 content type on replies from RT’s REST interface (Thanks to Dirk Pape)
REST UI for listing tickets was missing a newline, resulting in a malformed response
Security
Fixed a case where catastrophic failure of the logging infrastructure on initial login could result in a failing login attempt ending up iwth a valid remote session. – Reported by Tom Yu
Web UI
Refactored ColumnMap to remove use of a deprecated API
Multiple fixes to ticket search result display
RT-Ticket: 6272 - When updating comments and signature in the Administrative UI, RT won’t introduce extra newlines anymore. (Todd Chapman)
RT-Ticket: 6276 - Now honor the RT::MaxInlineBody configuration variable. Also, the Content-Disposition header. We no longer display long attachments inline if they were marked as attachments.
RT-Ticket: 6264 - Fix the “ShowAttachments” component to deal gracefully, even if called without a precached set of attachments. From Rolf Grossmann.
Sending Email
RT-Ticket: 4624 - Provide more control over how autogenerated mail gets sent out via RT.
RT-Ticket: 6121 - Fixed the name of the template used to notify non-privilged users when their password is changed
RT-Ticket: 5959 - RT was sending 8-bit mail without setting the relevant content-tranfer-encoding header.
Web UI
RT-Ticket: 6242 - There were a couple of bugs in the bulk update page that broke ticket linking. (Among other things, the custom fields update functionality was completely broken. It’s been disabled pending a new implementation)
RT-Ticket: 6061 - Web interface “Bulk update” was clobbering ticket status of updated tickets.
RT-Ticket: 6148 - When using the “Jumbo” update, modify ticket basics after recording ticket updates, so that the update doesn’t modify ticket status.
Improved “stickiness” of queries.
Next/Prev navigation should be more consistently available now.
Most recent query should be available more consistently.
RT-Ticket: 6081 - Fixed tsv (spreadsheet output) to not include “->MemberEmailAddressesAsString” in header.
RT-Ticket: 6336 - The attribute “align” in COLUMN_MAP wasn’t usable, because it could not be used for a complete column, so I added a /ALIGN:… section in CollectionAsTable/ParseFormat and use it in Row. There also was a minor error to be corrected, since the old variant of ParseFormat did not allow more than one /ANYTHING:… to be use (in my example /TITLE:…/ALIGN:…) --Dirk Pape
Custom Fields
Fixes to allow setting “FreeformSingle” custom fields to an empty value.
RT-Ticket: 6162 - If CustomFieldValues is called with a field name that is not valid for that queue all custom field values for that ticket are returned. I would expect that no custom field values should be returned.
RT-Ticket: 6165 - When you edited an ‘Enter Multiple Values’ custom field all values were displayed on one line and saved as one entry.
RT-Ticket: 6166 - FreeformMultiple CFS are created using HTML textarea, so only one value is returned from the browser. RT 3.x currently treats as a single value and stores all values in one CF with embedded newlines. This patch fixes it so they are treated as separate CF values. -Todd
Configuration
RT-Ticket: 4919 - Applied a patch from fw@deneb.enyo.de to give a better example for address canonicalization
Fixed the MaxAttachmentSize variable name in comments. Thanks to Graham Dunn
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