RT 3-2.2 - auto creation of new accounts

We have RT3-2-2 installed on a redhat AS 2.1 system,
using mod_perl.

We are in the process of evaluating RT and have a few
questions that others may be able to answer.

We are wondering what is our best solution to having
users in the system. This would be primarily the users
who would not have any privileges. Just so they could
look at the status of their job.

I found one draft document that indicated that
with customers, when someone new submits a request,
RT automatically creates a non-staff account.

Our system doesn’t do that and I didn’t see any
documentation inside rt 3.2.2 that would indicate
it would do that.

So, if it doesn’t create accounts automatically,
do you have to create an account for every user
or is all correspondence via email.

Thanks,

paulw

When a new used sends a ticket to RT do they get an Auto-reply?
If yes, who is recorded as the Requestor?

-ToddOn Fri, Nov 12, 2004 at 01:48:14PM -0600, Paul Williams wrote:

We have RT3-2-2 installed on a redhat AS 2.1 system,
using mod_perl.

We are in the process of evaluating RT and have a few
questions that others may be able to answer.

We are wondering what is our best solution to having
users in the system. This would be primarily the users
who would not have any privileges. Just so they could
look at the status of their job.

I found one draft document that indicated that
with customers, when someone new submits a request,
RT automatically creates a non-staff account.

Our system doesn’t do that and I didn’t see any
documentation inside rt 3.2.2 that would indicate
it would do that.

So, if it doesn’t create accounts automatically,
do you have to create an account for every user
or is all correspondence via email.

Thanks,

paulw


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Our system doesn’t do that and I didn’t see any
documentation inside rt 3.2.2 that would indicate
it would do that.

what makes you think RT isn’t autocreating them? It would be making
"unprivledged users"

seph