Rt 3.2.1, searching on subjects

RT Users
1

My Query Builder doesn’t have any drop down to search on ticket subjects -
am I missing this or is this a known issue?

matthew zeier, Sr. Network Engineer | “Nothing in life is to be feared.
InteleNet Communications, Inc. | It is only to be understood.”
(949) 784-7904 | - Marie Curie

2

My Query Builder doesn’t have any drop down to search on ticket subjects -
am I missing this or is this a known issue?

What’s the first line in your query builder get you?

3

My Query Builder doesn’t have any drop down to search on ticket
subjects -
am I missing this or is this a known issue?

What’s the first line in your query builder get you?

content / content-type / filename

Mine has subject in that list.

Which file dictates what fills that box? I’m fairly certain I haven’t made
any changes that should affect that.

4

Haven’t seen any responses - which file adds “subject” to the drop-down
list? Or which file populates that to begin with?From: “matthew zeier” mrz@intelenet.net
To: rt-users@lists.fsck.com
Sent: Friday, July 23, 2004 1:08 PM
Subject: Re: [rt-users] rt 3.2.1, searching on subjects

My Query Builder doesn’t have any drop down to search on ticket
subjects -
am I missing this or is this a known issue?

What’s the first line in your query builder get you?

content / content-type / filename

Mine has subject in that list.

Which file dictates what fills that box? I’m fairly certain I haven’t
made
any changes that should affect that.

The rt-users Archives

Be sure to check out the RT wiki at http://wiki.bestpractical.com

5

Haven’t seen any responses - which file adds “subject” to the drop-down
list? Or which file populates that to begin with?
/opt/rt3/share/html/Elements/SelectAttachmentField

  • Alex

Odd -

SELECT NAME=“<%$Name%>”>

<&|/l&>Subject <&|/l&>Content <&|/l&>Content-Type <&|/l&>Filename <%ARGS> $Name => 'AttachmentField'

Yet the HTML is rendering as:

content content-type filename
6

For whatever reason, the SelectAttachmentField in
/opt/rt3/var/mason_data/obj/standard/Elements was hosed. I removed
that file and now see a Subject option. The diff of the new file and
the old shows some 76 lines.

Bug maybe? I dunno.On Jul 29, 2004, at 4:31 PM, matthew zeier wrote:

On Thu, 2004-07-29 at 13:57, matthew zeier wrote:

Haven’t seen any responses - which file adds “subject” to the
drop-down
list? Or which file populates that to begin with?
/opt/rt3/share/html/Elements/SelectAttachmentField

  • Alex

Odd -

SELECT NAME=“<%$Name%>”>

<&|/l&>Subject <&|/l&>Content <&|/l&>Content-Type <&|/l&>Filename <%ARGS> $Name => 'AttachmentField'

Yet the HTML is rendering as:

content content-type filename _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

matthew zeier - “Nothing in life is to be feared. It is only to be
understood.” - Marie Curie

7

For whatever reason, the SelectAttachmentField in
/opt/rt3/var/mason_data/obj/standard/Elements was hosed. I removed
that file and now see a Subject option. The diff of the new file and
the old shows some 76 lines.
Sounds like the file got corrupted somehow.

  • Alex

Networking – one letter away from not working