RT 3.2.0 exists. Y’all have about 12 hours to poke at it before I
announce it to the rest of the world (and write out the remaining
paragraph or two in the attached release announcement.)
Jesse
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I’m pleased to announce the release of RT 3.2.0. RT 3.2 represents
over 15 months of new development and includes a number of new
features and improvements. You can find a brief summary of the more
major changes since RT 3.0 below.
RT 3.2.0 is immediately available from:
http://download.bestpractical.com/pub/rt/release/rt-3.2.0.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-3.2.0.tar.gz.sig
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MD5 sums for this release:
42952688a95e301556e0f520216bdf17 rt-3.2.0.tar.gz
1b3bad77be243b8623901208d1942380 rt-3.2.0.tar.gz.sig
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Email handling
* Preview who will receive email about new ticket updates before you
send your message
* You can disable notification to individual users on a per-ticket
basis
* RT provides a full historical view of each message RT sends including
all message headers
* HTML email and image attachments are now displayed inline when viewing
a ticket
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Searching
* RT now sports a brand-new search user interface, retooled to
make it easier to build much more complex queries
* Now you can save searches and optionally to share them with groups
of your coworkers
* Search results can be displayed in a per-query customizable format.
* Search results are now downloadable as tab-delimited data, perfect for
importing into Microsoft Excel(tm).
* Search results can now be syndicated as RSS feeds
* Search results can be downloaded in a simple text format, modified
and re-uploaded later
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Web interface
* The homepage has been overhauled to provide a "quick ticket creation"
form and a list of the newest unowned tickets
* The user interface has received a minor facelift
* Every 'box' in RT can now be opened or closed on the fly
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Database
* RT now supports single-user installations on the SQLite embedded
database engine instead of a full database server
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Web server
* RT now supports single-user installations with a stand-alone http server
instead of an external web server like Apache
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Internals
* RT now provides an 'Attributes' table, which allows local developers
to easily extend all of RT's database tables with new read/write
attributes without needing to modify RT's core schema
* Code has been refactored, cleaned up and more extensively tested
throughout the system