Rt 3.2.0 - new search not visible

RT Users
1

I upgraded from 3.0.10 to 3.2.0, everything works fine… only I still see
the old search… any ideas?
I’ve checked rt3.fsck.com, i suppose that’s the new search aka Query
Builder?
I also noted when I click on Tickets on the right hand side no sub menus
open (like it used to in old version).

Ideas anyone?

A.

2

Did you restart Apache?

Ale� Su�nik wrote:

3

Nope.
Figured out what it was… deleted mason_data in /opt/rt3/var and woops the
new search is there…
How did I figure it out? on rt3.fsck.com Search points to Build.html but at
my RT it pointed to Listing.html (old one?).

Thank you for your hints!

A.-----Original Message-----
From: Harald Wagener [mailto:hwagener@hamburg.fcb.com]
Sent: Thursday, July 01, 2004 12:13 PM
To: Aleš Sušnik
Subject: Re: [rt-users] rt 3.2.0 - new search not visible

Am 01.07.2004 um 11:58 schrieb Aleš Sušnik:

I upgraded from 3.0.10 to 3.2.0, everything works fine… only I still
see the old search… any ideas?
I’ve checked rt3.fsck.com, i suppose that’s the new search aka Query
Builder?
I also noted when I click on Tickets on the right hand side no sub
menus open (like it used to in old version).

Ideas anyone?

Did You change the old Search and put the changes into Your local tree?

Regards,
Harald

4

I had this same problem today and found it was because I had left the
previous version of RT in my install location.
There are files that are no longer being used in the RT folder that is
accessed by default.

I moved the old RT source someplace else and just ran my Install script
again. Copied my Config file from the old RT to the newly installed RT
and restarted my Apache.

Hope this helps…
Leon