Rt 3.0 - problem with mailgate]

This is the mail log of test message.

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>, relay=local, delay=1, status=bounced (Command died with status 1: “/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url https://<my_real_hostname>/”)

Why did it die (with status 1 :slight_smile: ?

katty
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----- End forwarded message -----

katty

i would check rt.log …On Tue, 22 Apr 2003, Ekaterina Kochetkova wrote:

This is the mail log of test message.

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>, relay=local, delay=1, status=bounced (Command died with status 1: “/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url https://<my_real_hostname>/”)

Why did it die (with status 1 :slight_smile: ?


katty


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----- End forwarded message -----

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

rt.log is writing something wrong too

[Fri Apr 18 14:38:54 2003] [warning]: unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
(/opt/rt/lib/RT.pm:222)
[Fri Apr 18 14:38:56 2003] [warning]: unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
(/opt/rt/lib/RT.pm:222)

i would check rt.log …On Tue, 22 Apr 2003, Ekaterina Kochetkova wrote:

This is the mail log of test message.

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>, relay=local, delay=1, status=bounced (Command died with status 1: “/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url https://<my_real_hostname>/”)

Why did it die (with status 1 :slight_smile: ?


katty


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----- End forwarded message -----

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

katty

I think this has to do with you apache setup, are you using the default:

ServerName your.rt.server.hostname DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

<Location />
    SetHandler perl-script
    PerlHandler RT::Mason
</Location>

If your using apache 2 and you had to hack the apache httpd.conf to get
your index.html files, that it probably why its broken :slight_smile: Of course i
could be way of base and probably am :slight_smile:

Cheers
Merritt.On Tue, 2003-04-22 at 11:57, Ekaterina Kochetkova wrote:

This is the mail log of test message.

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>, relay=local, delay=1, status=bounced (Command died with status 1: “/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url https://<my_real_hostname>/”)

Why did it die (with status 1 :slight_smile: ?


katty


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rt-users@lists.fsck.com
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

----- End forwarded message -----


katty


rt-users mailing list
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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Hmmm - that’s ok with my apache config - it’s like this and
I can see my index page and other rt pages…

I think this has to do with you apache setup, are you using the default:

ServerName your.rt.server.hostname DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8
PerlModule Apache::DBI
PerlRequire /opt/rt3/bin/webmux.pl

<Location />
    SetHandler perl-script
    PerlHandler RT::Mason
</Location>

If your using apache 2 and you had to hack the apache httpd.conf to get
your index.html files, that it probably why its broken :slight_smile: Of course i
could be way of base and probably am :slight_smile:

Cheers
Merritt.On Tue, 2003-04-22 at 11:57, Ekaterina Kochetkova wrote:

This is the mail log of test message.

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>, relay=local, delay=1, status=bounced (Command died with status 1: “/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url https://<my_real_hostname>/”)

Why did it die (with status 1 :slight_smile: ?


katty


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

----- End forwarded message -----


katty


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katty

then try tail -f /var/log/messagesOn Tue, 22 Apr 2003, Ekaterina Kochetkova wrote:

rt.log is writing something wrong too

[Fri Apr 18 14:38:54 2003] [warning]: unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
(/opt/rt/lib/RT.pm:222)
[Fri Apr 18 14:38:56 2003] [warning]: unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
(/opt/rt/lib/RT.pm:222)

On Tue, Apr 22, 2003 at 01:20:35PM +0300, shimi wrote:

i would check rt.log …

On Tue, 22 Apr 2003, Ekaterina Kochetkova wrote:

This is the mail log of test message.

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>, relay=local, delay=1, status=bounced (Command died with status 1: “/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url https://<my_real_hostname>/”)

Why did it die (with status 1 :slight_smile: ?


katty


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

----- End forwarded message -----

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

It’s a bug with solaris and perl 5.8.0.

Check out
http://archive.develooper.com/perl5-porters@perl.org/msg89347.html for a
patch. This patch didn’t entirely help me, more tweaking was needed.
Stay in touch if you want more info.

Also check similar thread that’s currently in rt-devel.

/Jonas

Ekaterina Kochetkova wrote:

oops - I’v forgotten - it’s hp-ux system

well, someone else replied to you that it’s a Solaris bug… if you have
what he talks about, he is probably right… his claim sounds logical,
this sounds like more of a system problem, not an RT problem…On Tue, 22 Apr 2003, Ekaterina Kochetkova wrote:

there is nothing about rt in system log file…

On Tue, Apr 22, 2003 at 02:30:22PM +0300, shimi wrote:

then try tail -f /var/log/messages

On Tue, 22 Apr 2003, Ekaterina Kochetkova wrote:

rt.log is writing something wrong too

[Fri Apr 18 14:38:54 2003] [warning]: unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
(/opt/rt/lib/RT.pm:222)
[Fri Apr 18 14:38:56 2003] [warning]: unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
(/opt/rt/lib/RT.pm:222)

On Tue, Apr 22, 2003 at 01:20:35PM +0300, shimi wrote:

i would check rt.log …

On Tue, 22 Apr 2003, Ekaterina Kochetkova wrote:

This is the mail log of test message.

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>, relay=local, delay=1, status=bounced (Command died with status 1: “/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url https://<my_real_hostname>/”)

Why did it die (with status 1 :slight_smile: ?


katty


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

----- End forwarded message -----

Best regards,
Shimi

“Outlook is a massive flaming horrid blatant security violation, which
also happens to be a mail reader.”

“Sure UNIX is user friendly; it’s just picky about who its friends are.”

katty

Ekaterina Kochetkova wrote:

Apr 14 16:38:20 pt-8 postfix/local[17166]: 17406FD10: to=<rt-test-1@>,
relay=local, delay=1, status=bounced (Command died with status 1:
"/opt/rt/bin/rt-mailgate --queue rt-test-1 --action correspond --url
https://<my_real_hostname>/")

Why did it die (with status 1 :slight_smile: ?

Have you installed Net::SSLeay? If not, try doing so…
�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Ekaterina Kochetkova wrote:

[Fri Apr 18 14:38:54 2003] [warning]: unix passed to setlogsock, but path not available at /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/Syslog.pm line 66
(/opt/rt/lib/RT.pm:222)

If the Solaris patches previously referenced don’t help you, try
setting

Set($LogToSyslog, undef);
Set($LogToFile, ‘debug’);

in your site config and restarting apache. This will log to
$LogDir/rt.log (or wherever you set $LogToFileNamed), bypassing
the apparently troublesome Log::Dispatch::Syslog.
�|� http://www.bestpractical.com/rt – Trouble Ticketing. Free.