RT 3.0.8 and Word Documents

RT Users
1

Hi.

Whenever a word document is saved into RT, it does not download correctly
(Word can’t convert the document…) - for some reason this didnt happen when
I first installed RT, but did after a few days (even though I havn’t changed
anything with the box within those days).

Anyhow know if this is a common bug, or how to resolve it?

Thanks

James Little
Web Development
Phone : 0161 342 9443
Mobile : 0789 965 3761
Fax : 0871 433 7985

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2

Hi.

Whenever a word document is saved into RT, it does not download correctly
[snip happens]
Anyhow know if this is a common bug, or how to resolve it?

If your Perl is older than 5.8.3, then yes, this is a common bug and
you should upgrade to 5.8.3.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

How painful has this upgrade proven to be? Is it relatively seamless? Will
other things have to be recompiled?

I shudder at the thought of all the things it could break…

Chago

4

He could just use
http://download.bestpractical.com/pub/rt/devel/IO-stringy-Hacked-For-UTF8-2.
109-BestPractical-Hack-20040107.tar.gz or am I wrong?
It worked for me, still on 5.8.0.

A.From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Adolfo
Santiago
Sent: Wednesday, February 25, 2004 7:37 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] RT 3.0.8 and Word Documents

How painful has this upgrade proven to be? Is it relatively seamless? Will
other things have to be recompiled?

I shudder at the thought of all the things it could break…

Chago

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Michael S.
Liebman
Sent: Tuesday, February 24, 2004 9:10 AM
To: Little, James
Cc: ‘rt-users@lists.fsck.com’
Subject: Re: [rt-users] RT 3.0.8 and Word Documents

Hi.

Whenever a word document is saved into RT, it does not download
correctly
[snip happens]
Anyhow know if this is a common bug, or how to resolve it?

If your Perl is older than 5.8.3, then yes, this is a common bug and
you should upgrade to 5.8.3.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

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