Rt 3.0.7: ticket count in search wrong

Hey there,

we’re using RT 3.0.7_01, and have DBIx::SearchBuilder 0.94.

We’re finding a problem – if we do a search, we get an accurate count of tickets in the search. However, if we change some of the attributes of tickets, and re-do the search (by clicking “Reload” in the browser or “Search” on the left-hand side menu), the search is redone with the new number of tickets, but the count at the top isn’t updated.

Has anyone else run into this problem? (Yes, I’m compensating for deleted and/or merged tickets) If so, is there a way to fix it? (we’ve found that if you change the sorting parameter by clicking on one of the headers at the top, the count gets redone. . .isn’t there a better way?)

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer@tufts.edu

We are moving from rt2–>rt3, but I am dragging my feet since I want to
recreate my command line scripts that I’ve been using in rt2 extensively.
Not being able to port my scripts to rt3 really cripples it for my
purposes.

I’m having a little better results with the rt-3.0.7.pl CLI, but cannot
see any way to “view” the contents of the ticket. All I seem to get is
the header info.

With RT2 I can view/update/assign (and more tickets) with something like a
normal CLI. Is anyone as frustrated as I am (or having better luck)?

Thanks!

joel anderson * joela@umn.edu * 612-625-7389
Security Coordinator
OIT Security and Assurance

I’m having a little better results with the rt-3.0.7.pl CLI, but cannot
see any way to “view” the contents of the ticket. All I seem to get is
the header info.

Ticket history display was inadvertently left out of 3.0.7 and will be
available in 3.0.8

With RT2 I can view/update/assign (and more tickets) with something like a
normal CLI. Is anyone as frustrated as I am (or having better luck)?

Updating and modifying tickets has definitely been in the CLI since it
was introduced in 3.0.5

-jesse

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Ticket history display was inadvertently left out of 3.0.7 and will be
available in 3.0.8

Great! When will that be available?

With RT2 I can view/update/assign (and more tickets) with something like a
normal CLI. Is anyone as frustrated as I am (or having better luck)?

Updating and modifying tickets has definitely been in the CLI since it
was introduced in 3.0.5

I should say, I’m not doubting that; I’m just fumbling with rebuilding
scripts in my (not so copious) free time.

joel anderson * joela@umn.edu * 612-625-7389
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Ticket history display was inadvertently left out of 3.0.7 and will be
available in 3.0.8

Great! When will that be available?

When it’s ready. I expect the functionality you’re interested in to
appear in the repository in the next couple days, but we can’t commit to
dates other than to customers.

Best,
Jesse

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