RT 3.0.3 attachment conversion problem

Hi all,

I’ve just upgraded my RT 3.0.2 to 3.0.3 and now have the following problem.

Binary attachments are converted to UTF-32BE when received by the mailgate and
then to utf-8 by EmailParser. The resulting ticket contains the attachment but
it is unusable (no filename, content screwed).

The problem seems to come from RT::I18N::SetMIMEEntityToEncoding. In 3.0.2, it
was converting “text/plain” parts, now it tries to convert every part without
testing if that part is an attachment.

I’m making a small patch for my site.
Does a fix already exists for this or is this MUA’s fault (Outlook) ?

Remy Chibois

Hello,

–Am Mittwoch, 25. Juni 2003 9:53 Uhr +0200 schrieb Remy Chibois
rchibois@free.fr:

I’ve just upgraded my RT 3.0.2 to 3.0.3 and now have the following
problem.

Binary attachments are converted to UTF-32BE when received by the
mailgate and then to utf-8 by EmailParser. The resulting ticket contains
the attachment but it is unusable (no filename, content screwed).

The problem seems to come from RT::I18N::SetMIMEEntityToEncoding. In
3.0.2, it was converting “text/plain” parts, now it tries to convert
every part without testing if that part is an attachment.

we also have this problem here. I already send a (personal) bug report to
Jesse with some attachments demonstrating this. I thought it only affected
this special attachments.

Dirk.