RT 3-0-1 - creating tickets by e-mail by non-RT users

Hi.

Can anybody tell me what is to be configured in a brand new
(working) RT 3.0 instalation with properly configured mailgate to have
tickets created by sending e-mail by anybody (without a rt account)?

Richard.

** Internet Designers S.A., ul. Przedmiejska 6-10, 54-201 Wroc�aw **
tel. (071) 35 00 445 w. 25; fax (071) 37 35 946; http://www.id.pl/

Hi.

Can anybody tell me what is to be configured in a brand new
(working) RT 3.0 instalation with properly configured mailgate to have
tickets created by sending e-mail by anybody (without a rt account)?

In logfile there is an entry:

“RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email.”

Where Can I change this option?

Richard.

“First they ignore you. Then they laugh at you. Then they
fight you. Then you win.” - Mohandas Gandhi.

"RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email."
Where Can I change this option?

Try allowing ‘Everyone’ or ‘Unprivileged users’ to create tickets
in that queue.

/Autrijus/

What do you have the following config variable set to?

$SenderMustExistInExternalDatabase

Check your etc/RT_SiteConfig.pm (or etc/RT_Config.pm). Should not be defined.

– Jeff

At 10:05 AM 4/30/2003, Autrijus Tang wrote:>On Wed, Apr 30, 2003 at 03:53:21PM +0200, Ryszard Lach wrote:

"RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for your email."
Where Can I change this option?

Try allowing ‘Everyone’ or ‘Unprivileged users’ to create tickets
in that queue.

/Autrijus/


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