RT 3.0.0rc3

RT Developers
1

Is now out. I think this finally resolves the perf issues folks were
seeing with rc1 and rc2.

It also fixes the fastcgi issue on solaris, as I currently understand
it.

It also fixes the “This user’s top tickets” display in the Ticket
Display screen.

If a couple of y’all will do me the favor of verifying that this is
actively better than RC1, I’l announce it a bit more widely on
wednesday.

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

2

Is now out. I think this finally resolves the perf issues folks were
seeing with rc1 and rc2.

It also fixes the fastcgi issue on solaris, as I currently understand
it.

It also fixes the “This user’s top tickets” display in the Ticket
Display screen.

If a couple of y’all will do me the favor of verifying that this is
actively better than RC1, I’l announce it a bit more widely on
wednesday.

Hi Jesse,
rc3 working fast and well over here. No more slowness or cpu grabbing
mysql. I can use all which did not work before now! Note: due to
timezone shift, I did not test Your aegis tarball.

(RH8.0/apache1.3.25/fastcgi2.4.0/perl5.8.0/RT3.0.0rc3/RTFM2.0b4)

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

3

Hi Jesse,

YESSSSS!
rc3 is working for me after having troubles with rc1 and rc2.
(SuSE-linux, apache-1.3.27, modperl1, mysql-max-4.0.8-gamma)

Ciao - Andrea

4

[rc2 was announce to rt-devel. Bugs were found and fixed]

Changes from rc1 are as follows:

       6   fixing fastcgi's ability to load webmux.pl on some platforms
       7   More performance work; backing out 'enhancements' that killed system performance
       8   Caving in to the masses and making 'notify sender' configurable
      10   Bumping to RC3; fixing the display of 'This user's n highest priority tickets'

You can obtain this release at:

http://fsck.com/pub/rt/devel/rt-3-0-0rc3.tar.gz

Unless any showstoppers are discovered, RT 3.0.0 is expected to be
released this weekend.

-j

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

rt-announce mailing list
rt-announce@lists.fsck.com
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5

Is now out. I think this finally resolves the perf issues folks were
seeing with rc1 and rc2.

Is RT3.0 intending to have a SOAP/web svcs interface? Alternatively,
what extension points does RT3 have that are network accessible? I
checked in the docs and the RT/FM, but didn’t find anything obvious.

thanks,
mike

It also fixes the fastcgi issue on solaris, as I currently understand
it.

It also fixes the “This user’s top tickets” display in the Ticket
Display screen.

If a couple of y’all will do me the favor of verifying that this is
actively better than RC1, I’l announce it a bit more widely on
wednesday.
Michael R Head burner@zclipse.org
ZClipse – OpenSource Eclipse plugins

6

Is now out. I think this finally resolves the perf issues folks were
seeing with rc1 and rc2.

Is RT3.0 intending to have a SOAP/web svcs interface? Alternatively,
what extension points does RT3 have that are network accessible? I
checked in the docs and the RT/FM, but didn’t find anything obvious.

As previously discussed on rt-devel (And I thought cced to
zclipse-devel), we’re working on a REST-based API for RT 3.0.x, but it’s
not making it into 3.0.0, as the developer’s rather late in delivering.
I’d thought that one of the zclipse folks was going to work on putting
together a WDSL spec for a SOAP api that we could then look at
implementing.

Best,
Jesse

thanks,
mike
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

7

As previously discussed on rt-devel (And I thought cced to
zclipse-devel), we’re working on a REST-based API for RT 3.0.x, but it’s
not making it into 3.0.0, as the developer’s rather late in delivering.
I’d thought that one of the zclipse folks was going to work on putting
together a WDSL spec for a SOAP api that we could then look at
implementing.

(Ah, OK. There have been a lot of messages flying around rt-devel, so I
haven’t read them all, and I don’t think I saw one on zclipse-devel…
No matter, though.)

Heh, we were (or at least I was) thinking that we’d see an API from
your end, since you guys are the experts in what you present to the
world. We could probably put together a basic WSDL that does what we
want for Insectivore, but that would be an extremely simple API.

Actually, that’s always a good way to start these things. Perhaps Todd
and I will get together this weekend and see about doing that.

mike

Best,
Jesse

thanks,
mike
Michael R Head burner@zclipse.org
ZClipse – OpenSource Eclipse plugins

8

(Ah, OK. There have been a lot of messages flying around rt-devel, so I
haven’t read them all, and I don’t think I saw one on zclipse-devel…
No matter, though.)

No worries.

Heh, we were (or at least I was) thinking that we’d see an API from
your end, since you guys are the experts in what you present to the
world. We could probably put together a basic WSDL that does what we
want for Insectivore, but that would be an extremely simple API.

Actually, that’s always a good way to start these things. Perhaps Todd
and I will get together this weekend and see about doing that.

Excellent, thanks.
A simple first cut will allow us to get the framework going without
feeling like we need to slit our wrists :wink:

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

9

With the release of RT 3.0.0 will there be any changes to how it interacts
with oracle databases?

John
At 09:02 AM 3/19/2003, Jesse Vincent wrote:

[rc2 was announce to rt-devel. Bugs were found and fixed]

Changes from rc1 are as follows:

       6   fixing fastcgi's ability to load webmux.pl on some platforms
       7   More performance work; backing out 'enhancements' that

killed system performance
8 Caving in to the masses and making ‘notify sender’
configurable
10 Bumping to RC3; fixing the display of ‘This user’s n
highest priority tickets’

You can obtain this release at:

    http://fsck.com/pub/rt/devel/rt-3-0-0rc3.tar.gz

Unless any showstoppers are discovered, RT 3.0.0 is expected to be
released this weekend.

    -j

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-announce mailing list
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<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

10

RT 3.0.0 will not run on oracle. Several folks are working on oracle
support, but there’s no ETAOn Wed, Mar 19, 2003 at 10:29:23AM -0800, John Gedeon wrote:

With the release of RT 3.0.0 will there be any changes to how it interacts
with oracle databases?

John
At 09:02 AM 3/19/2003, Jesse Vincent wrote:

[rc2 was announce to rt-devel. Bugs were found and fixed]

Changes from rc1 are as follows:

      6   fixing fastcgi's ability to load webmux.pl on some platforms
      7   More performance work; backing out 'enhancements' that

killed system performance
8 Caving in to the masses and making ‘notify sender’
configurable
10 Bumping to RC3; fixing the display of ‘This user’s n
highest priority tickets’

You can obtain this release at:

   http://fsck.com/pub/rt/devel/rt-3-0-0rc3.tar.gz

Unless any showstoppers are discovered, RT 3.0.0 is expected to be
released this weekend.

   -j

–
Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.

rt-announce mailing list
rt-announce@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-announce

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

–
<>< Proverbs 3:5-6 “Trust in the Lord with all your heart and lean not on
your own understanding;
in all your ways acknowledge him, and he
will make your paths straight.”

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Request Tracker... So much more than a help desk — Best Practical Solutions – Trouble Ticketing. Free.