RT 3.0.0 Released

It gives me great pleasure to announce the immediate availability of
RT 3.0.0. This release represents over a year of work extending and
enhancing RT 2.0 by Best Practical staff and volunteers.

You can download this release at:


This is a significant new release with major new features, including:

* The new web interface is prettier, easier to use and also 
  more standards compliant.

* RT now includes a flexible "approvals" system that lets you
  define site-specific policies to require approval before certain
  classes of ticket can be resolved.

* The mail gateway has been rebuilt to use an RPC mechanism to 
      talk to your RT server, rather than needing to run setgid on 
  your RT server.
* Groups and access control have been completely reworked. 

* Group membership is now recursive, so you can create groups 
  which contain other groups.

* The installation process has been overhauled. Autoconf
  (./configure) make installation easier than ever before.

* Users can now delegate their rights to other users.

* Full "custom field" support has replaced RT 2.0's "keywords". 

*  Custom fields can now contain arbitrary text, as well as 
  "Select from list".

* RT now stores all data as Unicode internally, so it's much 
  easier to work with multiple languages.

* RT's core and web interface has been fully internationalized. 
  RT now speaks: English, French, German, Spanish, Portuguese, 
  Dutch, Finnish, Czech, Russian, Japanese, Traditional Chinese, 
  and Simplified Chinese.

* RT even easier to extend than ever before: The API is much 
  better documented, the web interface includes a new "Callbacks" 
  mechanism to let you embed your own components without touching 
  a line of RT's source code. The core libraries include a new 
  "Overlay" system to let you override RT's core functionality 
  at the subroutine level.

* The 'scrips' system is even more powerful. Now administrators
  can create custom scrips right from RT's web interface.

* RT 3.0 is much better tested than any previous release of RT.
  Each release must pass a suite of over 750 tests before being 
  released to the public.

* There's a full manual (currently available in draft form at

* And, of course, there's lots more.

A beta-quality tool to import data from an RT 2.0 instance into
fresh RT instance is available at:

More comprehensive versions of this import tool will become available in
the coming weeks.

Jesse Vincent
Best Practical Solutions, LLC

http://www.bestpractical.com/rt – Trouble Ticketing. Free.
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