I’m using rt-3-0-0. In my RT_SiteConf.pm I have, amongst other things:
Set($LogToSyslog , undef);
Set($LogToFile , ‘debug’);
Set($LogToFileNamed , “/usr/groups/rt/rt3/logs/rt.log”);
I have restarted Apache but I still get logging to syslog and nothing in the
log file. I have made the log file directory /usr/groups/rt/rt3/logs owned by
group ‘rt’, group writeable and apache runs RT scripts as user www, group rt.
Does anyone have any ideas as to what the problem might be?
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave., Cambridge
Phone: +44 1223 334420
Can the user your webserver is running as write to that file (and create
it)? If not then it will not work I do believe. You could also add
LogLevel debug
ErrorLog /path/to/log.file
in your directive in httpd.conf for Apache (assuming you are
using apache)…Which would tell you if you can’t write to the above
mentioned log file 
Well…that’s my 2cents anyway…Anyone else?
Jonathan Kaufman
Foot Locker Inc.
E-Mail: jkaufman@footlocker.com
cc: Ian.Grant@cl.cam.ac.uk
Ian Grant Subject: [rt-users] rt-3-0-0 Logging
<Ian.Grant@cl.ca
m.ac.uk>
Sent by:
rt-users-admin@l
ists.fsck.com
04/04/2003 09:37
AM
I’m using rt-3-0-0. In my RT_SiteConf.pm I have, amongst other things:
Set($LogToSyslog , undef);
Set($LogToFile , ‘debug’);
Set($LogToFileNamed , “/usr/groups/rt/rt3/logs/rt.log”);
I have restarted Apache but I still get logging to syslog and nothing in
the
log file. I have made the log file directory /usr/groups/rt/rt3/logs owned
by
group ‘rt’, group writeable and apache runs RT scripts as user www, group
rt.
Does anyone have any ideas as to what the problem might be?
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave.,
Cambridge
Phone: +44 1223 334420
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Can the user your webserver is running as write to that file (and create
it)? If not then it will not work I do believe.
Yes it can, as I said in my mail below.
You could also add
LogLevel debug
ErrorLog /path/to/log.file
in your directive in httpd.conf for Apache (assuming you are
using apache)…Which would tell you if you can’t write to the above
mentioned log file
Thanks for that suggestion. Weirdly, it just started working. (And yes, I am
certain I restarted Apache the first time!)
I’m using rt-3-0-0. In my RT_SiteConf.pm I have, amongst other things:
Set($LogToSyslog , undef);
Set($LogToFile , ‘debug’);
Set($LogToFileNamed , “/usr/groups/rt/rt3/logs/rt.log”);
I have restarted Apache but I still get logging to syslog and nothing in
the
log file. I have made the log file directory /usr/groups/rt/rt3/logs owned
by
group ‘rt’, group writeable and apache runs RT scripts as user www, group
rt.
Does anyone have any ideas as to what the problem might be?
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave.,
Cambridge
Phone: +44 1223 334420
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave., Cambridge
Phone: +44 1223 334420
Good to hear that it’s working now. Did you ever find out why it wasn’t?
Jonathan Kaufman
cc: Ian Grant <Ian.Grant@cl.cam.ac.uk>, rt-users@lists.fsck.com
Ian Grant Subject: Re: [rt-users] rt-3-0-0 Logging
<Ian.Grant@cl.ca
m.ac.uk>
Sent by:
rt-users-admin@l
ists.fsck.com
04/07/2003 04:34
AM
Can the user your webserver is running as write to that file (and create
it)? If not then it will not work I do believe.
Yes it can, as I said in my mail below.
You could also add
LogLevel debug
ErrorLog /path/to/log.file
in your directive in httpd.conf for Apache (assuming you
are
using apache)…Which would tell you if you can’t write to the above
mentioned log file
Thanks for that suggestion. Weirdly, it just started working. (And yes, I
am
certain I restarted Apache the first time!)
I’m using rt-3-0-0. In my RT_SiteConf.pm I have, amongst other things:
Set($LogToSyslog , undef);
Set($LogToFile , ‘debug’);
Set($LogToFileNamed , “/usr/groups/rt/rt3/logs/rt.log”);
I have restarted Apache but I still get logging to syslog and nothing in
the
log file. I have made the log file directory /usr/groups/rt/rt3/logs
owned
by
group ‘rt’, group writeable and apache runs RT scripts as user www, group
rt.
Does anyone have any ideas as to what the problem might be?
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave.,
Cambridge
Phone: +44 1223 334420
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
Ian Grant, Computer Lab., William Gates Building, JJ Thomson Ave.,
Cambridge
Phone: +44 1223 334420
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm