Rt-2-1-69 - mailgate woes

hi folks,

just installed the rt2-1-69 on my freebsd.
via the web-interface everything is running well, except i try to use the
mailgate app !
nor if i try to update my ticket via email, i get follow message in my
postfix log:

<<<SNIP
Feb 17 14:30:22 tw0f8sh postfix/local[32206]: AFA8EA79CF:
to=noc-comment@xxx.xxx,
relay=local, delay=1, status=deferred (temporary failure.
Command output: An Error Occurred ================= 500 Internal Server
Error )

i also enabled the rt-logfile variable for debugging, but i don’t get any
error-messages :frowning:
(LogFile is set to debug)

i’m wondering how i can enable any useful kind of debugging ?
(rt2 is running fine on the same host)

thanks in advance
geri
/rt3 newbie

You might want to have a look at your apache error log, as well as
your system’s "syslog"On Mon, Feb 17, 2003 at 02:42:17PM +0100, Geri F. wrote:

hi folks,

just installed the rt2-1-69 on my freebsd.
via the web-interface everything is running well, except i try to use the
mailgate app !
nor if i try to update my ticket via email, i get follow message in my
postfix log:

<<<SNIP
Feb 17 14:30:22 tw0f8sh postfix/local[32206]: AFA8EA79CF:
to=noc-comment@xxx.xxx,
relay=local, delay=1, status=deferred (temporary failure.
Command output: An Error Occurred ================= 500 Internal Server
Error )

i also enabled the rt-logfile variable for debugging, but i don’t get any
error-messages :frowning:
(LogFile is set to debug)

i’m wondering how i can enable any useful kind of debugging ?
(rt2 is running fine on the same host)

thanks in advance
geri
/rt3 newbie


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hi ,

i did that already - nothing at all
(was the 1st thing i did, so is it possible to debug the mailgate ?)

cheers,
geri

At 15:12 17.02.2003 -0500, Jesse Vincent wrote:

hi folks,

just installed the rt2-1-69 on my freebsd.
via the web-interface everything is running well, except i try to use the
mailgate app !
nor if i try to update my ticket via email, i get follow message in my
postfix log:

<<<SNIP
Feb 17 14:30:22 tw0f8sh postfix/local[32206]: AFA8EA79CF:
to=noc-comment@xxx.xxx,
relay=local, delay=1, status=deferred (temporary failure.
Command output: An Error Occurred ================= 500 Internal Server
Error )

i also enabled the rt-logfile variable for debugging, but i don’t get any
error-messages :frowning:
(LogFile is set to debug)

i’m wondering how i can enable any useful kind of debugging ?
(rt2 is running fine on the same host)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ That is one clue [3]

I have a few guesses to make. I have run rt2 and rt3 on FreeBSD. I do use Exim as MTA
so I amy be wrong about Postfix. BTW, how do run in address test mode for postfix? In
exim, I can do exim -bt addr@domain and it it will tell me something. When I add debug,
I get even more info.

  1. Did you do newaliases after adding the entries for rt3 in your aliases file?

  2. Try this:
    Create a sample mail file.

cat <<EOFFrom: “Geri F.” geri@the-men-zone.org
To: rt-users@lists.fsck.com
Date: Mon, 17 Feb 2003 14:42:17 +0100
Subject: [rt-users] rt-2-1-69 - mailgate woes
X-Mailer: QUALCOMM Windows Eudora Version 5.2.0.9

hi folks,
dadadada…blah…blah…blah…yuk…yuk…yuk…do-re-mi-fa-so-la-ti-doh

EOF

cd /path/to/rt3/bin
./rt-mailgate --queue YOURQUEUENAME --action correspond --url http://YOUR_RT_URL/ < mailfile

What message does it give at that point???

  1. How are you running the two RTs? My understanding is that it’s not possible
    to run the two using modperl from one instance of apache. You have to either
    run then using fastcgi or using different instanced of apache (say, another
    apache listening on a port other than your standard port).

I hope that gives you a few clues.

    cheers
   - wash 

Odhiambo Washington, wash@wananchi.com . WANANCHI ONLINE LTD (Nairobi, KE) |
http://ns2.wananchi.com/~wash/ . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
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–from a /. post

hi,

thanks for the hints !

it’s working now, i think it was because the var/mason_data/cache was not
writeable for the apache-user !
(funny, because via the webfrontend i could update the ticket without any
issues, i also saw the
history, but if i clicked explicit on the history button, i got the
permission errors for the mason dir - strange)
after changing the permissions, everything runs well.

thank you,
cheers
geri