Hi,
Here are my findings on 2.1.67 :
First, it is really faster than the previous versions and is now fast enough
to be used for real. All tests are done with migrated data, not with "fresh"
RT3 data.
Persistent change : using a specific subject string, everytime I click on
"save changes", RT records a subject update, even though it was not modified
at all. This seems to be related to accented caracters as the problem is
visible with “échéance” but is not with “echeance” (the same string with or
without accents).
Custom fields 1 : Imported custom field do not seem to work. Looking at the
database, 17 Keywords and 8 records in keywordSelects are converted to 200
Customfields and 1450 CustomfieldValues. Some were disabled in my RT2
isntance, they are imported as active. CustomFields created within RT3 are
OK
Custom fields 2 : in Ticket, “Jumbo” : changes in custom fields are ignored
when pressing “save changes”. Changes are recorded if the same change is
made in “Basics” page.
Dates 1 : in Ticket, “dates”. When updating a date previously unset (null),
the action reports states the previous value is the current states instead
of “null”: Started changed from Mon. Feb. 03 23:20:32 2003 to Sun. Feb. 02
00:00:00 2003 by bthau051
Dates 2 : in Ticket, “dates”. When updating the “last contact” date, the
action reports says : “User notified by bthau051” when I expected it to say
"last contact changed from… to …". There is no mail sent. The
transaction recorded is “user notified”, with the current date and time and
not the one entered in the field. Maybe I did not understand how this field
is supposed to be used.
Blaise