Rt-2.1.62 - some progress

Hello Jesse,
Hello List,

I managed to make some progress with rt-2.1.62, but it’s still flakey.

(Safari is showing me some east-asian characters, but that is another
matter).

I can login, but get the same error as in 2.1.60/61 (‘Can’t locate
object method “LimitOwner” via package “RT::Tickets” at
/opt/rt3/share/html/Elements/Mytickets line 76.’)

I can access RT::WebBaseURL/Admin/, and actually see a few things.

This is with apache-2.0.40 (RedHat RPM version is httpd-2.0.40-8),
mod_perl 1.99 (RedHat version is mod_perl-1.99_05-3), perl 5.8.0
(RedHat version is perl-5.8.0-55) and MySQL 3.23.54 (RedHat version is
mysql-3.23.54a-4). I am aware that the MySQL version is not recent
enough for stable use, but I can’t even get the web ui running at the
moment…

Regards,
Harald

PS: grep did not help find anything about the i18n capabilities of
rt-3-alpha. Where do I find information about that? - H.

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

I can login, but get the same error as in 2.1.60/61 (‘Can’t locate
object method “LimitOwner” via package “RT::Tickets” at
/opt/rt3/share/html/Elements/Mytickets line 76.’)

Are there any other errors? There is definitely a LimitOwner in
RT::Tickets.

Does a ‘make regression’ work?

-R

I can login, but get the same error as in 2.1.60/61 (‘Can’t locate
object method “LimitOwner” via package “RT::Tickets” at
/opt/rt3/share/html/Elements/Mytickets line 76.’)

Are there any other errors? There is definitely a LimitOwner in
RT::Tickets.

|[root@rt3 lib]# find . -type f -name ‘*.pm’ -exec grep -l ‘LimitOwner’
’{}’ ;./|RT/Interface/Web.pm
|./RT/Tickets_Overlay.pm
|[root@rt3 lib]# grep Tickets_Overlay RT/Tickets.pm
| eval “require RT::Tickets_Overlay”;
|RT::Tickets_Overlay, RT::Tickets_Local
|[root@rt lib]#

Yes, same over here

Does a ‘make regression’ work?

no, it fails after test 312 (output attached).

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

regression (13.3 KB)

Hi all,

I just installed 2.1.65 and had the same problem; after some digging I
found that the require of RT::Tickets_Overlay in RT::Tickets fails
because Date::Parse is not installed.

After installing this one it worked.

make testdeps didn’t report any error.

Harald Wagener wrote:

Thanks. What needs to happen here is to ahve that calle to Date::Parse
replaced with a call to Time::ParseDate.On Sat, Feb 01, 2003 at 09:39:12PM +0100, Bart Duchesne wrote:

Hi all,

I just installed 2.1.65 and had the same problem; after some digging I
found that the require of RT::Tickets_Overlay in RT::Tickets fails
because Date::Parse is not installed.

After installing this one it worked.

make testdeps didn’t report any error.

Harald Wagener wrote:

Am Freitag, 24.01.03 um 01:30 Uhr schrieb Robert Spier:

I can login, but get the same error as in 2.1.60/61 (‘Can’t locate
object method “LimitOwner” via package “RT::Tickets” at
/opt/rt3/share/html/Elements/Mytickets line 76.’)

Are there any other errors? There is definitely a LimitOwner in
RT::Tickets.

|[root@rt3 lib]# find . -type f -name ‘*.pm’ -exec grep -l
’LimitOwner’ ‘{}’ ;./|RT/Interface/Web.pm
|./RT/Tickets_Overlay.pm
|[root@rt3 lib]# grep Tickets_Overlay RT/Tickets.pm
| eval “require RT::Tickets_Overlay”;
|RT::Tickets_Overlay, RT::Tickets_Local
|[root@rt lib]#

Yes, same over here

Does a ‘make regression’ work?

no, it fails after test 312 (output attached).

Regards,
Harald

»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Bart Duchesne wrote:

I just installed 2.1.65 and had the same problem; after some digging I
found that the require of RT::Tickets_Overlay in RT::Tickets fails
because Date::Parse is not installed.

Date::Parse should have gone away. Try the following
(as usual) untested attempt at a patch?
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

rt3-timedate-patch (2.13 KB)

Bart Duchesne wrote:

I just installed 2.1.65 and had the same problem; after some digging I
found that the require of RT::Tickets_Overlay in RT::Tickets fails
because Date::Parse is not installed.

Date::Parse should have gone away. Try the following
(as usual) untested attempt at a patch?

That worked quite well. Now, I have an asian-language login screen and
some difficulties with permissions and the test database I am going to
sort out.

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

I seem to be too dumb for the most basic stuff
in /opt/rt3/etc/RT_SiteConfig, I set

$LogToSyslog=‘debug’;
$LogToScreen=‘debug’;
$LogToFile=‘debug’;

hoping to get some more output.

With a fresh install of rt-2-1-67, I seem to get the right language for
my login page on Safari and Chimera 0.6. But I cannot login as root
(pw: password, as this is still a test installation), getting a ‘Your
username and password is incorrect’. I don’t get any debug messages in
syslog, on Screen or in my rt.log.

Where to whack me now (or the RT3 installation), so I get my feet out
of this mess?

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg

Does “mysqldump rt3” show you a whole bunch of data or almost none?
(You did ‘make intialize-database’ after installtion, right?)On Mon, Feb 03, 2003 at 05:03:21PM +0100, Harald Wagener wrote:

I seem to be too dumb for the most basic stuff
in /opt/rt3/etc/RT_SiteConfig, I set

$LogToSyslog=‘debug’;
$LogToScreen=‘debug’;
$LogToFile=‘debug’;

hoping to get some more output.

With a fresh install of rt-2-1-67, I seem to get the right language for
my login page on Safari and Chimera 0.6. But I cannot login as root
(pw: password, as this is still a test installation), getting a ‘Your
username and password is incorrect’. I don’t get any debug messages in
syslog, on Screen or in my rt.log.

Where to whack me now (or the RT3 installation), so I get my feet out
of this mess?

Regards,
Harald


Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg


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»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Does “mysqldump rt3” show you a whole bunch of data or almost none?

It shows the basic table structure and contents (611 lines, according
to my ‘wc -l’).

(You did ‘make intialize-database’ after installtion, right?)

Yes, definitely. The root user does exist in the Users database as well
(with an encrypted string for the password).

Regards,
Harald
Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg