Hi RT users,
We have RT 2.09 setup to manage a small IT dept’s issues. Access is from IE 5.5
and 5.0 running on NT. Proxy is bypassed. I have found two problems after using
the system for 2-3 weeks:
When searching or building searches for tickets we frequently get the
following standard IE error message. This message also sometimes appears on
logout. Hitting refresh a few times usually fixes the problem. It is strange
that I don’t see this error anywhere else in the package. If it occurred say
every 10-50 page displays I would tend to think it was our network but the fact
that it only happens when searching or on logout points to a combination of RT
and our setup.
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might
be experiencing technical difficulties, or you may need to adjust your
Please try the following:
Click the Refresh button, or try again later.
If you typed the page address in the Address bar, make sure that it is
To check your connection settings, click the Tools menu, and then click
Internet Options. On the Connections tab, click Settings. The settings
should match those provided by your local area network (LAN) administrator
or Internet service provider (ISP).
If your Network Administrator has enabled it, Microsoft Windows can examine
your network and automatically discover network connection settings.
If you would like Windows to try and discover them,
click Detect Network Settings
Some sites require 128-bit connection security. Click the Help menu and
then click About Internet Explorer to determine what strength security you
If you are trying to reach a secure site, make sure your Security settings
can support it. Click the Tools menu, and then click Internet Options. On
the Advanced tab, scroll to the Security section and check settings for SSL
2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the Back button to try another link.
Cannot find server or DNS Error
Style sheets not being provided fast enough caused browser errors. This was
fixed by a hack we found in the news group. It would be good to have this as a
Thanks in advance…