RT 2.0 to 3.0 Conversion problems

RT Users
1

I’m trying to convert from 2.0 to 3.0 using the downloaded tool.
My rt2 installation is gone, though the RT2 database is still
installed in my MySQL. I can do piecemeal retrieval of the RT2 from
backup.

When I went to run rt-2.0-to-dumpfile
after changing the perl location and the use lib lines to:
#!/usr/local/bin/perl -w
use lib “/usr/local/rt3/lib”;
use lib “/usr/local/rt3/etc”;

I had the errors below:
[11:08:19:war-admiral:~]./rt-2.0-to-dumpfile RTDUMP
“LoadConfig” is not exported by the RT::Interface::CLI module
“DBConnect” is not exported by the RT::Interface::CLI module
Can’t continue after import errors at ./rt-2.0-to-dumpfile line 38
BEGIN failed–compilation aborted at ./rt-2.0-to-dumpfile line 38.

I tried again as root just incase it was one of those permission
things.

Any idea where to go from here.
BTW:
line 38 is

use RT::Interface::CLI qw(CleanEnv LoadConfig DBConnect GetCurrentUser GetMessageContent);

perhaps there is a database problem - even though the scripts say
everything for 3.0 is installed - both RT versions have the same
database users and passwords. The group and user ids (the number) for
the rt group are different. Would that change things?

Any ideas on how to proceed will help!

Josh Kuperman
josh@saratoga.lib.ny.us

2

I’m trying to convert from 2.0 to 3.0 using the downloaded tool.
My rt2 installation is gone, though the RT2 database is still
installed in my MySQL. I can do piecemeal retrieval of the RT2 from
backup.

When I went to run rt-2.0-to-dumpfile
after changing the perl location and the use lib lines to:
#!/usr/local/bin/perl -w
use lib “/usr/local/rt3/lib”;
use lib “/usr/local/rt3/etc”;

It’s hard for the RT 2.0 export utility to work when you’ve handed it a
copy of the RT 3.0 source code to work with instead of RT 2.0.
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3

Thanks, I wasn’t sure what pieces I really needed and ultimately,
since as I said, I had the old stuff backe up … I created a bunch of
symlinks on the new server to the external backup, made all the files
mod 777 so any one could execute them, and put the location of my
old perl and my old RT2 into the script - I ran it and it worked. (at
least this part)On Tue, Dec 02, 2003 at 11:23:11AM -0500, Jesse Vincent wrote:

On Tue, Dec 02, 2003 at 11:16:50AM -0500, josh wrote:

I’m trying to convert from 2.0 to 3.0 using the downloaded tool.
My rt2 installation is gone, though the RT2 database is still
installed in my MySQL. I can do piecemeal retrieval of the RT2 from
backup.

When I went to run rt-2.0-to-dumpfile
after changing the perl location and the use lib lines to:
#!/usr/local/bin/perl -w
use lib “/usr/local/rt3/lib”;
use lib “/usr/local/rt3/etc”;

It’s hard for the RT 2.0 export utility to work when you’ve handed it a
copy of the RT 3.0 source code to work with instead of RT 2.0.

Josh Kuperman
josh@saratoga.lib.ny.us