RT 2.0 Reply email problem

Hello all,
I’m a new user to RT but after many, many long nights have managed to
have it up and running almost perfectly. :slight_smile:

My primary email server is Exchange 2000 running on NT 2000 Server. I
have 2 email boxes setup to forward to my RT box.
support@nemsys.com & comments@nemsys.com Both of these work find and
generate a ticket.

The problem is that the ticket that is generated comes back with the
following headers:

Microsoft Mail Internet Headers Version 2.0
Received: from nemsys.com ([]) by nem.nemsys.com with
Microsoft SMTPSVC(5.0.2195.5329);
Mon, 11 Nov 2002 09:29:58 -0500
X-MessageWall-Score: 0 (nemsys.com)
Received: from [] by nemsys.com (MessageWall 1.0.7) with
SMTP; 11 Nov 2002 14:29:58 -0000
Received: (from apache@localhost)
by apps.nemsys.com (8.11.2/8.11.2) id gABETvA09719;
Mon, 11 Nov 2002 09:29:57 -0500Date: Mon, 11 Nov 2002 09:29:57 -0500
Subject: [nemsys.com #30] Davids House - ISDN line ties up.
From: “general” rt@apps.nemsys.com
Reply-To: rt@apps.nemsys.com
In-Reply-To: rt-30@nemsys.com
Message-ID: rt-30-143.14.0409047350501@nemsys.com
Precedence: bulk
X-RT-Loop-Prevention: nemsys.com
RT-Ticket: nemsys.com #30
Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
RT-Originator: mccallum@nemsys.com
To: mccallum@nemsys.com
Return-Path: apache@apps.nemsys.com
X-OriginalArrivalTime: 11 Nov 2002 14:29:58.0196 (UTC)

These messages can not be replied to as the return emails do not exist.
@apps.nemsys.com is the internal name of the machine, this should simply
be @nemsys.com

I have been looking through the docs and examine my scripts and checking
the news groups,
However I can not find where this is pulling from?

I am guessing that the return address should be the same

Any hints would be appreciated!

Don McCallum
Nemsys Consulting