RT 2.0.13 problem in sending reply & comments to people insert in the CC address of the WEB form

Hi,
I have a problem in sending reply & comments to people when their addresses
are in the CC field of the reply/comment WEB form (new feature).
I’m sure that no message is generated from RT system to them.
Is it a my configuration problem or RT system problem or…?

Many Thanks
Stefano Coatti

EFLUXA Srl

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http://www.inferentia.it/ INFERENTIA DNM Spa - Milano
Tel +39 02 59928.258
Fax +39 02 59928.269
mailto: mailto:stefano.coatti@inferentiadnm.com
stefano.coatti@inferentiadnm.com

Stefano Coatti wrote:

I have a problem in sending reply & comments to people when their addresses
are in the CC field of the reply/comment WEB form (new feature).
I’m sure that no message is generated from RT system to them.
Is it a my configuration problem or RT system problem or…?

You need to add some scrips:

OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence