Yes, I know it’s old. No time to upgrade, and another department may be
inheriting this project from me. I’m recommending the latest version to
them. This was not supposed to be my primary duty…
My question is, can a rule be set up so that some watchers only get the
first message, upon creation in the db?
I manage a lab full of computers. I get requests for changes to those
computers. The supervisors of those people would like to get a copy of
the original message. If the change is not good for the group, the
supervisors would like to reply to the message and let me know so I
don’t spend time working on something they don’t want me to do.
However, they do not want to receive a copy of every message I get
through RT. As far as I can tell, only the request needs to go to them.