RT 2.0.11: send first message only?

RT Users
1

Yes, I know it’s old. No time to upgrade, and another department may be
inheriting this project from me. I’m recommending the latest version to
them. This was not supposed to be my primary duty… :slight_smile:

My question is, can a rule be set up so that some watchers only get the
first message, upon creation in the db?

I manage a lab full of computers. I get requests for changes to those
computers. The supervisors of those people would like to get a copy of
the original message. If the change is not good for the group, the
supervisors would like to reply to the message and let me know so I
don’t spend time working on something they don’t want me to do.

However, they do not want to receive a copy of every message I get
through RT. As far as I can tell, only the request needs to go to them.

Russ

2

I think one way to do that would be to have a special receiving queue
that has them as CC’s… then have a scrip on that queue that
automatically moves the ticket into the real queue after they are notified.

Russ Johnson wrote:

3

My question is, can a rule be set up so that some watchers only get the
first message, upon creation in the db?

I saw a contrib scrip on the wiki that notified someone on first
resolve; perhaps you could adapt that?

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

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