RT 2.0.1 email header/web ui

RT Users
1

hello,

how can you you change the RT/example.com: Ticket #371 in the main
windows via the Web UI?
This is also in the From field of an email… and I can’t change it… (example.com)

It seems to be that the config.pm hasn’t any effect anymore after first time
installation?

Best Regards,
Any help would be great…

All the best!
LaoGet more from the Web. FREE MSN Explorer download : http://explorer.msn.com

2

Hello,

This didn’t work for me, it’s like that the config.pm file doesn’t have any effect anymore.
Any other ideas?
I changed ‘example.com’ on the first two entries by the beginning of the installations to ours but I keep seeing ‘example.com’… very weird…
I have the same in the subject of the emails…

Would be great if someone could help me for thiz’one…

Thanks…
lao----- Original Message -----
From: Leuchter, Lars
Sent: Wednesday, July 18, 2001 8:50 AM
To: lao nightwolf; rt-users@lists.fsck.com
Subject: AW: [rt-users] RT 2.0.1 email header/web ui

Edit the first entry in config.pm to your desired name and restart your apache server.
This will help

Lars
-----Ursprüngliche Nachricht-----
Von: lao nightwolf [mailto:lao_nightwolf@hotmail.com]
Gesendet: Mittwoch, 18. Juli 2001 08:39
An: rt-users@lists.fsck.com
Betreff: [rt-users] RT 2.0.1 email header/web ui

hello,

how can you you change the RT/example.com: Ticket #371 in the main
windows via the Web UI?
This is also in the From field of an email… and I can’t change it… (example.com)

It seems to be that the config.pm hasn’t any effect anymore after first time
installation?

Best Regards,
Any help would be great…

All the best!
Lao

Get more from the Web. FREE MSN Explorer download : http://explorer.msn.comGet more from the Web. FREE MSN Explorer download : http://explorer.msn.com

3

yeah, it is installed in /etc/httpd/htdocs/rt2/etc/config.pm

I’m sure that the webserver is restarted (/etc/httpd/bin/apachectl restart)

It’s very weird… it seems like the config.pm is cached or something… (with the old values)
I even tried to change the first two entries to another domain but without results…

If I move the config.pm file the webserver doesn’t start anymore so I’m sure that I do edit the correct file…
If I look in the error_log of apache I don’t see any errors… I’m stuck… and can’t figure out what’s wrong…
Hope you have some ideas…

thanks for the help…
lao----- Original Message -----
From: Jay Kramer
Sent: Wednesday, July 18, 2001 3:09 PM
To: lao nightwolf
Subject: Re: [rt-users] RT 2.0.1 email header/web ui

Are you modifying config.pm in the INSTALLED Directory? are you sure you restarted apache? Try rebooting the machine to make sure you restarted apache… … If you wanted I could telnet in sometime lateron today…

Jay

----- Original Message -----
From: lao nightwolf
To: Leuchter, Lars ; rt-users@lists.fsck.com
Sent: Wednesday, July 18, 2001 5:36 AM
Subject: Re: [rt-users] RT 2.0.1 email header/web ui

Hello,

This didn’t work for me, it’s like that the config.pm file doesn’t have any effect anymore.
Any other ideas?
I changed ‘example.com’ on the first two entries by the beginning of the installations to ours but I keep seeing ‘example.com’… very weird…
I have the same in the subject of the emails…

Would be great if someone could help me for thiz’one…

Thanks…
lao

----- Original Message -----
From: Leuchter, Lars
Sent: Wednesday, July 18, 2001 8:50 AM
To: lao nightwolf; rt-users@lists.fsck.com
Subject: AW: [rt-users] RT 2.0.1 email header/web ui

Edit the first entry in config.pm to your desired name and restart your apache server.
This will help

Lars
-----Ursprüngliche Nachricht-----
Von: lao nightwolf [mailto:lao_nightwolf@hotmail.com]
Gesendet: Mittwoch, 18. Juli 2001 08:39
An: rt-users@lists.fsck.com
Betreff: [rt-users] RT 2.0.1 email header/web ui

hello,

how can you you change the RT/example.com: Ticket #371 in the main
windows via the Web UI?
This is also in the From field of an email… and I can’t change it… (example.com)

It seems to be that the config.pm hasn’t any effect anymore after first time
installation?

Best Regards,
Any help would be great…

All the best!
Lao

Get more from the Web. FREE MSN Explorer download : http://explorer.msn.com

Get more from the Web. FREE MSN Explorer download : http://explorer.msn.comGet more from the Web. FREE MSN Explorer download : http://explorer.msn.com

4

lao nightwolf wrote:

It seems to be that the config.pm hasn’t any effect anymore after first time
installation?

You need to restart apache.

5

I’m sure that the webserver is restarted (/etc/httpd/bin/apachectl restart)

That is not sufficient. mod_perl will continue to remember state unless you
stop and start the webserver. restart does not kill the parent httpd.

– Scott McDermott
– Network & Systems Administrator
– King County Library System

6

“SM” == Scott McDermott scottm@kcls.org writes:

SM> On Wed, Jul 18, 2001 at 03:15:50PM +0200, lao nightwolf wrote:

I’m sure that the webserver is restarted (/etc/httpd/bin/apachectl restart)

SM> That is not sufficient. mod_perl will continue to remember state
SM> unless you stop and start the webserver. restart does not kill
SM> the parent httpd.

Depends on how you built mod_perl. If it is a DSO, then it will not
remember since it totally unloads itself.