RT 1.3.18. AKA 2.0 Alpha 1 AKA The Bear Suit Release


#1

I’m proud to announce RT 1.3.18. This release satisfies the requirements
I set for RT 2.0 Alpha 1. Thanks to ivan for doing a bit of spot checking
as I got this release ready. For his help, I forced him to name this release.

If you’re up for playing with rough, unpolished but basically functional code,
please download and check out the “Bear Suit” release of RT. Please
direct all questions and comments to rt-devel@lists.fsck.com.

This release has functional, if fragile, Commandline, Mail and Web
interfaces that should permit all the basic operations that one would
want to perform on a ticket. It’s still somewhat rickety and terribly
insecure, but that’s why it’s just an Alpha.

Alpha 1 supports both mysql and Oracle (though the oracle support is untested :wink:

Drag a copy down from
http://www.fsck.com/pub/rt/devel/rt-1-3-18.tar.gz or our CMU
mirror: ftp://rhinst.ece.cmu.edu/rt/devel/rt-1-3-18.tar.gz

and kick the tires a bit.

I’d caution you not to put it in production yet, as it’s likely to lose incoming
tickets if things go wrong in the mail gateway.

I expect that alpha 2 will come within 2 weeks, but, as always, startup life
has a tendency to get a bit crazy.

    Jesse

jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl


#2

Excellent!
But did you have to release it after all this time just as I’m going on
holidays… :slight_smile:


#3

Out of curiosity, does this Alpha support hierarchical tickets? If not,
when is that planned?On Mon, Sep 18, 2000 at 12:19:37AM -0400, Jesse wrote:

I’m proud to announce RT 1.3.18. This release satisfies the requirements
I set for RT 2.0 Alpha 1. Thanks to ivan for doing a bit of spot checking
as I got this release ready. For his help, I forced him to name this release.

If you’re up for playing with rough, unpolished but basically functional code,
please download and check out the “Bear Suit” release of RT. Please
direct all questions and comments to rt-devel@lists.fsck.com.

This release has functional, if fragile, Commandline, Mail and Web
interfaces that should permit all the basic operations that one would
want to perform on a ticket. It’s still somewhat rickety and terribly
insecure, but that’s why it’s just an Alpha.

Alpha 1 supports both mysql and Oracle (though the oracle support is untested :wink:

Drag a copy down from
http://www.fsck.com/pub/rt/devel/rt-1-3-18.tar.gz or our CMU
mirror: ftp://rhinst.ece.cmu.edu/rt/devel/rt-1-3-18.tar.gz

and kick the tires a bit.

I’d caution you not to put it in production yet, as it’s likely to lose incoming
tickets if things go wrong in the mail gateway.

I expect that alpha 2 will come within 2 weeks, but, as always, startup life
has a tendency to get a bit crazy.

    Jesse


jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91

A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


#4

My supervisor is wanting me to setup the new rt on a seperate database for
testing before upgrading the current setup. Is there a way to do this on
the same machine? i.e. have it go to doe/rttest/file.cgi as opposed to
doe/rt/file.cgi?

Thanks
Mark

Mark Steiger Systems Administrator
"Duct tape is like the force. It has a light side, a dark side, and holds
the universe together."


#5

In the configfile, make sure to change the rtpath, the database name, the database username, etc.

Fwiw, I run about 5 RT instances on one box.On Thu, Sep 28, 2000 at 11:55:06AM -0500, Mark Steiger wrote:

My supervisor is wanting me to setup the new rt on a seperate database for
testing before upgrading the current setup. Is there a way to do this on
the same machine? i.e. have it go to doe/rttest/file.cgi as opposed to
doe/rt/file.cgi?

Thanks
Mark


Mark Steiger Systems Administrator
"Duct tape is like the force. It has a light side, a dark side, and holds
the universe together."


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.


#6

In the configfile, make sure to change the rtpath, the database name, the database username, etc.

I think I caught them all, but when I try to do a doe/rttest/webrt.cgi, I
get

The requested URL /rttest/webrt.cgi was not found on this server.

I added it to the conf file on apache, so I’m not sure what else could
cause it to not even be found…