Rt 1.0.7: modify mail template to include serail num to the speci fic problem

RT Users
1

Hi All,

What is the variable you need to use to change your mail templates:
rt-1.0.7 issues a lot of mail, and I was only able to configure it
to display the generic URL of rt:
xxx/rt/webrt.cgi

I would like to have in those mails a direct link
to the history of the problem:
/rt/webrt.cgi?serial_num=82
http://info.siliconaccess.com/rt/webrt.cgi?serial_num=82&display=History
&display=History

How do I insert that serial_num in the template,
so that all mails refers directly to the specific problem ?

Thanks,

Gilles-Eric DESCAMPS

2

Take a look at the autoreply template. It’ll tell you that %serial_num% is
what you want.

    -jOn Wed, May 16, 2001 at 10:24:24AM -0700, Gilles-Eric Descamps wrote:

Hi All,

What is the variable you need to use to change your mail templates:
rt-1.0.7 issues a lot of mail, and I was only able to configure it
to display the generic URL of rt:
xxx/rt/webrt.cgi

I would like to have in those mails a direct link
to the history of the problem:
/rt/webrt.cgi?serial_num=82
http://info.siliconaccess.com/rt/webrt.cgi?serial_num=82&display=History
&display=History

How do I insert that serial_num in the template,
so that all mails refers directly to the specific problem ?

Thanks,

–
Gilles-Eric DESCAMPS

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