RSS and iCalendar Feeds? Bug?

John_Arends1 · March 10, 2009, 4:47pm

I sent a message about this last week but didn’t get much of a reply.
I’m hoping with a more descriptive subject I can get some more comments.

I am very excited about the RSS feeds and iCalendar feeds in RT 3.8.x,
but I can’t get them to work reliably?. Is anyone using them? If so,
which applications are you using?

The RSS feeds work fine in FireFox, and the iCalendar feeds work fine in
Sunbird. However, I can’t get either of them to work in applications our
users have.

Outlook 2007 does not like the format of the RSS feeds, and I can’t get
either of them to work.

For our Mac users, the iCalendar feeds do not work in iCal, and the RSS
feeds do not work in Safari.

I’m guessing the problem is mostly the format. Who is using the feeds?

John Arends jarends@illinois.edu
Network Analyst
College of ACES - ITCS
University of Illinois at Urbana-Champaign

Greg_Evans1 · March 10, 2009, 8:07pm

Same thing here, iCal feeds don’t work in iCal and I can’t get the RSS
working properly, I figure it is some misconfiguration on my end, but
I dunno…On Mar 10, 2009, at 9:47 AM, John Arends wrote:

I sent a message about this last week but didn’t get much of a reply.
I’m hoping with a more descriptive subject I can get some more
comments.

I am very excited about the RSS feeds and iCalendar feeds in RT 3.8.x,
but I can’t get them to work reliably?. Is anyone using them? If so,
which applications are you using?

The RSS feeds work fine in FireFox, and the iCalendar feeds work
fine in
Sunbird. However, I can’t get either of them to work in applications
our
users have.

Outlook 2007 does not like the format of the RSS feeds, and I can’t
get
either of them to work.

For our Mac users, the iCalendar feeds do not work in iCal, and the
RSS
feeds do not work in Safari.

I’m guessing the problem is mostly the format. Who is using the feeds?

–
John Arends jarends@illinois.edu
Network Analyst
College of ACES - ITCS
University of Illinois at Urbana-Champaign

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Remy_Berrebi · April 9, 2009, 7:50am

hi,

same for me. when i insert Ical link to thunderbird, nothing goes wrong.
feed/ICS seems to be valid. but i can’t see ticket.
not ticket link i see on online calendar.

does any one have calendar ICS/feeds work? any solution?

i’m using RT 3.6.7.

regards,

Greg Evans wrote:

Torsten_Brumm · April 9, 2009, 11:22am

Hi RT Gurus,
i’m searching for a possible way to easily move a ticket from a fixed Queue A to a fixed Queue B without using the “Basics” Menu and Dropdown from the normal ticket editing view, i have to move tickets with a single click on a link from queue a to queue b where both queues are fixed. does anyone know a simple option to /Ticket/Modify.html which can used for this?

Thanks

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

Toby_Darling · April 9, 2009, 12:59pm

Hi Torsten

Hi RT Gurus, i’m searching for a possible way to easily move a ticket
from a fixed Queue A to a fixed Queue B without using the “Basics”
Menu and Dropdown from the normal ticket editing view, i have to move
tickets with a single click on a link from queue a to queue b where
both queues are fixed. does anyone know a simple option to
/Ticket/Modify.html which can used for this?

I did this by modifying html/Ticket/Elements/ShowTransaction, adding

$titlebar_commands .=
“[<a href="” . $DisplayPath . “&Queue=other_queue” . “">” .
loc(‘Other_Queue’) . “]”;

after the regular [Reply|Comment] section.

Cheers
Toby

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Kenn_Crocker · April 9, 2009, 6:15pm

Torsten,

I have a question? What the distinction between a "fixed" Queue and

one that isn’t?

Kenn
LBNLOn 4/9/2009 4:22 AM, Ham MI-ID, Torsten Brumm wrote:

Hi RT Gurus,
i’m searching for a possible way to easily move a ticket from a fixed Queue A to a fixed Queue B without using the “Basics” Menu and Dropdown from the normal ticket editing view, i have to move tickets with a single click on a link from queue a to queue b where both queues are fixed. does anyone know a simple option to /Ticket/Modify.html which can used for this?

Thanks

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnettï¿½ (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

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jpierce · April 9, 2009, 7:32pm

Torsten,

I have a question? What the distinction between a “fixed” Queue and
one that isn’t?
He means the button will always be moving tickets to the same queue.

Kenn_Crocker · April 9, 2009, 8:21pm

AAAHHHHH! THanks.

Kenn
LBNLOn 4/9/2009 12:32 PM, Jerrad Pierce wrote:

On Thu, Apr 9, 2009 at 14:15, Ken Crocker kfcrocker@lbl.gov wrote:

Torsten,

I have a question? What the distinction between a “fixed” Queue and
one that isn’t?

He means the button will always be moving tickets to the same queue.

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Torsten_Brumm1 · April 14, 2009, 9:44am

Hi Toby,

many thanks!

Torsten2009/4/9 Toby Darling darling@ccdc.cam.ac.uk

Hi Torsten

Hi RT Gurus, i’m searching for a possible way to easily move a ticket
from a fixed Queue A to a fixed Queue B without using the “Basics”
Menu and Dropdown from the normal ticket editing view, i have to move
tickets with a single click on a link from queue a to queue b where
both queues are fixed. does anyone know a simple option to
/Ticket/Modify.html which can used for this?

I did this by modifying html/Ticket/Elements/ShowTransaction, adding

$titlebar_commands .=
“[<a href="” . $DisplayPath . “&Queue=other_queue” . “">” .
loc(‘Other_Queue’) . “]”;

after the regular [Reply|Comment] section.

Cheers
Toby

LEGAL NOTICE
Unless expressly stated otherwise, information contained in this
message is confidential. If this message is not intended for you,
please inform postmaster@ccdc.cam.ac.uk and delete the message.
The Cambridge Crystallographic Data Centre is a company Limited
by Guarantee and a Registered Charity.
Registered in England No. 2155347 Registered Charity No. 800579
Registered office 12 Union Road, Cambridge CB2 1EZ.

The rt-users Archives

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MFG

Torsten Brumm

http://www.torsten-brumm.de