Routing mail

RT Users
1

I’m having a problem in using fetchmail and I was wondering if anyone has any
alernative solutions to getting emails sent to support@mydomain.com to end up
in the rt queue
My mail server is not on the same machine as rt. I use netscape as my mail
client, but is there an application other than netscape that can filter and
forward my mail to rt?

Heiko Burghardt wrote:

Ok, thank you very much for your help.

Sorry for resending my request again, I have not seen the
answer.

Best regards,

Heiko Burghardt

Heiko Burghardt wrote:

Hello,

I installed RT 1.07 on a Redhat Linux 6.2 with Perl 5.00503-12. All
desired perl modules are installed.
When I try to reply on a request and push the “Send response” button
there is no mail sent to the requestor (I am the requestor in my tests).
And when I try the same again and put my email adress into the CC field
I get the mail once. In this mail I can see that the To: field is
empty.

On another test system (Redhat Linux 7.0 with Perl 5.6) the email reply
is working (but that is no system to run RT live).

Do you have an idea how I can solve this problem ?

Thanks and best regards,

Heiko Burghardt

–
Heiko Burghardt
Network- & Systemadministration

Riege Software International GmbH
Mollsfeld 10, 40670 Meerbusch, Germany

Fon: +49-2159-9148-0, Fax: +49-2159-9148-11
e-mail: burghardt@riege.com
web: http://www.riege.com

–
Heiko Burghardt
Network- & Systemadministration

Riege Software International GmbH
Mollsfeld 10, 40670 Meerbusch, Germany

Fon: +49-2159-9148-0, Fax: +49-2159-9148-11
e-mail: burghardt@riege.com
web: http://www.riege.com

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2

I’m having a problem in using fetchmail and I was wondering if anyone has any
alernative solutions to getting emails sent to support@mydomain.com to end up
in the rt queue
My mail server is not on the same machine as rt. I use netscape as my mail
client, but is there an application other than netscape that can filter and
forward my mail to rt?

There's also a program called 'popclient', but it's much the
same as fetchmail.

I honestly can't imagine a situation where netscape mail would
work and fetchmail wouldn't, as long as it was configured
properly.

J.D. Falk “The Internet isn’t just a publishing medium or a
Product Manager medium for commerce, it’s a social medium.”
Mail Abuse Prevention System LLC – Howard Rheingold