Root/password combination doesn't work for first time logon

Hi all,

We recently made a working RT install on CentOS, everything is configured
properly and we can get to the localhost/rt3 logon page. That’s where the
nightmares start. We have tried every user/password combination we can think of,
but always cannot log in. root/password doesn’t work, neither does the database
user/pass combination work. If someone could please please help, I would be most
appreciative, we need to get RT up and running TODAY.

Thanks in advance,

Max Bern
Zuora Inc.

http://wiki.bestpractical.com/view/RecoverRootPassword

This is what I did when I was too lazy to search for what RT’s root password
default is when you do a fresh install…

worked like a charm.On Thu, Jul 22, 2010 at 2:01 PM, Max Bern bernmax49@yahoo.com wrote:

Hi all,

We recently made a working RT install on CentOS, everything is configured
properly and we can get to the localhost/rt3 logon page. That’s where the
nightmares start. We have tried every user/password combination we can think
of, but always cannot log in. root/password doesn’t work, neither does the
database user/pass combination work. If someone could please please help, I
would be most appreciative, we need to get RT up and running TODAY.

Thanks in advance,

Max Bern
Zuora Inc.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson@nosm.ca