Root account gone!

RT Users
1

Somehow after my database move, I’ve now lost root access to the system.
I can’t get in to make any kind of changes.

Is there a way to change root’s password?

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

2

http://requesttracker.wikia.com/wiki/RecoverRootPassword

However, I want to note that we changed how we store passwords and if you
upgraded RT then it’s possible that what you have is an incomplete upgrade.On Tue, May 21, 2013 at 4:12 PM, Cena, Stephen (ext. 300) SJC@qvii.comwrote:

**
Somehow after my database move, I’ve now lost root access to the system. I
can’t get in to make any kind of changes.

Is there a way to change root’s password?

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.